Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Blog

Secure Authentication the FFIEC Way - How Pindrop Can Help


July 26, 2022

The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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Pulse | Webinar

A Journey Towards 171% ROI

Building a Business Case for Investment in Pindrop Platforms Through TEI Study of Pindrop


August 18, 2022 @ 1:00 pm - 1:30 pm EST
Jay Hart & Guest Speaker Alex Parsons

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Pulse | Blog

Protecting the IVR


July 13, 2020

Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.

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Pulse | Blog

Financial Costs of Fraud & 3 Chances to Take Some of it Back


July 9, 2020

The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.

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Pulse | Blog

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce


July 8, 2020

The new normal for bank contact centers is a significant increase in call volume, which makes decreasing handle times more crucial than ever. So how can you make sure that your contact center’s workforce is optimized?

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Pulse | Blog

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center


June 23, 2020

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Pulse | Blog

Is Your Contact Center Biased


June 10, 2020

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Pulse | Blog

Research: The Post Covid-19 Normal Will Mean More Voice and Less Screen


May 22, 2020

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Pulse | Blog

Defeating Fraud - A Collection of Tools, Research, and Other Resources Built for Contact Center Defense


May 19, 2020

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Pulse | Blog

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future


May 14, 2020

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Pulse | Blog

The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity


May 13, 2020

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