Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

2022 Voice Intelligence & Security Report

5 Insights in 15 Minutes

May 12, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai & Ben Cunningham

Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report

Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

Pulse | Video

Authentically You

From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.

Watch the Video

What type are you interested in?

Pulse | Blog

How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center

August 3, 2020

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk.

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Pulse | Blog

Contact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report

July 24, 2020

The report provides a high-level overview of fraud activity targeted at contact centres, briefly exploring the ways criminals are exploiting the coronavirus pandemic to commit phone fraud.

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Pulse | Blog

Intro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It

July 20, 2020

Since about 75% of fraud complaints to the FTC involve contact with consumers by phone, when you think of vishing – you think of consumers receiving calls. But phishing activities are also occurring via the phone channel, inside your contact center.

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Pulse | Blog

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond

July 16, 2020

The replacement of face-to-face customer service with alternate means of customer interaction has driven many, both genuine customers and fraudsters to the phone channel. Now, the contactless economy demands accessibility and multi-channel touches. Yet 60% of fraud in the phone channel touches an IVR.

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Pulse | Blog

Protecting the IVR

July 13, 2020

Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.

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Pulse | Blog

Financial Costs of Fraud & 3 Chances to Take Some of it Back

July 9, 2020

The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.

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Pulse | Blog

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce

July 8, 2020

The new normal for bank contact centers is a significant increase in call volume, which makes decreasing handle times more crucial than ever. So how can you make sure that your contact center’s workforce is optimized?

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Pulse | Blog

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center

June 23, 2020

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Pulse | Blog

Is Your Contact Center Biased

June 10, 2020

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