Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center


October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

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Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Pulse | Blog

Deepfake Audio Detection in the Call Center


December 1, 2021

Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.

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Pulse | Video

Pindrop Client Testimonial with Cofidis / Témoignage d'un client de Pindrop avec Cofidis


A customer use case testimonial, presented at Voice tech 2021, on how Pindrop solutions help Cofidis Discover and materialize the fraud that goes through their telephone channel featuring Xavier Costenoble, Responsable Service Fraude & Blanchiment, Cofidis Group and Dominic Ango, Sales Director Southern Europe, Pindrop

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Pulse | Webinar

The Case for Better Self-Service:

Improving Customer Workflows and Preventing Fraud Around the IVR


November 4, 2021 @ 1:00 pm - 1:30 pm EST
Shawn Hall

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Pulse | Blog

Cost Reduction Through Digital Transformation


November 15, 2021

Digital transformation helps to use resources, some of which may already be in place and not require further investment, more efficiently and actually to save money.

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Pulse | Video

“Account Risk” - Another Dimension to Fraud Detection Intelligence


Using account risk, Pindrop can provide intelligence on which customer accounts fraudsters are targeting. Pindrop provides a score based on likelihood of fraudulent activity signaling a fraudster's intent to attack in some cases up to 60 days in advance.

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Pulse | Report

Account Risk - The Latest Tool in Fraud and IVR Protection


This report covers the expected surge post pandemic, self-service’s role in dealing with it, how and when fraudsters use the IVR and how fraudsters’ activities can be used against them.

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Pulse | Blog

ANI Validation: Fixing the Game of Telephone


November 1, 2021

ANI Validation has the potential to transform both phases of a call, The Set Up and The Action. Because it is a passive tool that can be implemented using an API, it can deliver the capabilities your business needs to help minimize The Set Up from the caller’s perspective, help protect the call operation from spoofing, and help add efficiency to IVR and Agent interactions.

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Pulse | Blog

Preparing Regional Banks & Credit Union Contact Centers to Cash in on New Waves of Customers


November 1, 2021

Perhaps eager to make up for lost time, consumers might also be actively shopping for the financial institutions that can best enable their plans. And with so many choices, they may not be likely to compromise. Thus, an opportunity is forming for community banks and local credit unions to stand out in an otherwise crowded field. Earning business can hinge on delivering a personalized, frictionless experience–and every phone call is a new first impression.

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Pulse | Blog

Measuring STIR/SHAKEN Attestations Against Ani Validation


October 29, 2021

This report is an analysis conducted of SIP Header and STIR/SHAKEN attestation information by its VeriCall® Technology spanning approximately 109.5 million telephone calls from April 2021 through September 2021. The report serves as a preliminary case study to discuss the (un)availability and (in)efficacy of STIR/SHAKEN Attestations, as well as the relationship between STIR/SHAKEN Attestation level and VeriCall risk scoring for the purposes of call authentication in the contact center.

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