Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center


October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

Register
Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

Read Here
Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

Download

What type are you interested in?

Pulse | Webinar

Protecting the IVR: Optimizing IVR Systems in the Contact Center

Part 3 of 3


January 21, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

Watch Now
Pulse | Webinar

Protecting the IVR: Stopping IVR Fraud in the Contact Center

Part 2 of 3


January 14, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

Watch Now
Pulse | Webinar

Protecting the IVR: What is IVR Fraud in the Contact Center?

Part 1 of 3


January 7, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart

Watch Now
Pulse | Webinar

Verizon & Pindrop: Better Together


December 17, 2020 @ 1:00 pm - 1:30 pm EST
Dave Albers & Tony Lutz (Verizon)

Watch Now
Pulse | Webinar

Stopping Fraud at the IVR: Applications for Cross-Channel Defense and a More Secure Contact Center

Analyst Report Series Featuring Opus Research


December 10, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Dan Miller (Opus)

Watch Now
Pulse | Webinar

Beat the Bad Guys: Contact Center Security Solutions for Fraud Detection For 2021 & Beyond

Analyst Report Series Featuring Aite Group


December 3, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite)

Watch Now
Pulse | Webinar

Client Testimonial: A Journey to Detect Fraud and Protect FLOA with Pindrop


November 24, 2020 @ 1:00 pm - 1:30 pm EST
Dominique Ango & Jean-Baptiste Boix (FLAO)

Watch Now
Pulse | Webinar

Reducing Fraud Through Advanced IVR Capabilities

Analyst Report Series Featuring Forrester


November 19, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Merritt Maxim (Forrester)

Watch Now
Pulse | Webinar

Technology Explored: Pindrop® Trace Uncovered


November 12, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

Watch Now