Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center


October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

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Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Pulse | Webinar

Anatomy of an IVR Fraud Attack & Lessons Learned


May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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Pulse | Webinar

Part 3: Authentication 101 - Passport by Pindrop

Part 3 of 3


April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta

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Pulse | Webinar

Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company

Part 2 of 2


April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)

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Pulse | Webinar

Part 1: The Power of Customer Authentication

Part 1 of 3


April 1, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Sam Espinosa (Next Caller)

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Pulse | Webinar

Pindrop & FNBO Fireside Chat: Helping Secure "the great big small bank"


March 18, 2021 @ 1:00 pm - 1:30 pm EST
Skip Lindgren & Steve Furlong (FNBO)

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Pulse | Webinar

Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic


March 11, 2021 @ 1:00 pm - 1:30 pm EST
Mark Roberts

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Pulse | Webinar

Effective Fraud Prevention - It Takes a Village


February 25, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

Pindrop Protect & Passport: Discover the Power of Multifactor Authentication


February 11, 2021 @ 1:00 pm - 1:30 pm EST
Scott Engels

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Pulse | Webinar

Exploring the Changing Contact Center Security Landscape

Pindrop Featuring Gartner


February 4, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Jonathan Care (Gartner)

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