Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center

October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

Pulse | Blog

STIR/SHAKEN Is Not Call Authentication

September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.


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Pulse | Report

Reducing Fraud Through Advanced IVR Capabilities

A Commissioned Study By Forrester

Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

Pulse | Report

The 2020 Pindrop Voice Intelligence & Security Report