Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

2022 Voice Intelligence & Security Report

5 Insights in 15 Minutes


May 12, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai & Ben Cunningham

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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Pulse | Video

Authentically You


From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.

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Pulse | Blog

How to Make KBA's Work for Your Contact Center


August 17, 2021

Regardless of the authentication needs of any particular call, the use of KBA to satisfy them will result in added time and cost that could be avoided by using Passive authentication methods instead.

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Pulse | Blog

Knowledge-Based Authentication (KBA) is on the Outs, But Remain Useful


August 1, 2021

It may be premature to fully cancel KBA but necessary to recognize that KBA’s role has been relegated from the featured authentication tool to a complementary method.

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Pulse | Blog

Colonel Mustard in the Contact Center, with a Cell Phone!


July 1, 2021

Pindrop now adds another dimension to fraud detection intelligence and can provide not only a risk score on inbound calls in real time with call risk but also a score on accounts that show signs of risks, not just from the contact center, but can incorporate intelligence from around the organization to provide another vector of fraud detection intelligence.

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Pulse | Blog

Account Risk Adds a New Dimension to Fight Fraud


July 1, 2021

Pindrop Protect can help monitor accounts to provide intelligence on the “who” or which account is at-risk from fraudster attack. This second vector analyzes which accounts fraudsters are targeting and provide a score based on likelihood of fraudulent activity we call account risk.

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Pulse | Blog

Knowledge Does Not Equal Security


July 1, 2021

It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year aren’t helping. Pindrop’s data shows that fraudsters tend to pass such questions with success more than half of the time whereas the true person forgets the correct answers one-third of the time.

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Pulse | Blog

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers


June 1, 2021

Getting rid of KBAs, attacking your metrics and empowering your customers are the most recommended tactics.

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Pulse | Blog

How to: Optimize Enrollment for Enhanced Authentication Right Now


June 1, 2021

Leveraging ANI as a factor in the ID claim, leveraging a unique identifier, avoiding clunky active enrollment, keeping things simple with API integration whenever possible and engaging experts are key actions to take.

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Pulse | Blog

Fraudsters are Exploiting Cash Sharing Apps


May 26, 2021

Fraudsters are now exploiting the past trustworthiness of the phone channel to their advantage. They are using it as an entry point for compromising online services by requesting password resets for accounts over the phone to undermine web authentication.

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Pulse | Blog

Microsoft's Acquisition of Nuance - Implications for the Voice Authentication and Security Industry


May 13, 2021

Gartner forecasts that “The IoT endpoint market is forecast to grow 15.6% from 2019 through 2024 and reach 8.6 billion units in 2024”. On the enterprise side, Gartner predicts that “By 2023, over 75% of enterprise applications will have conversational AI, with 20% being embedded into applications, up from less than 5% today”.

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