Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
2022 Voice Intelligence & Security Report
5 Insights in 15 Minutes
May 12, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai & Ben Cunningham
The 2022 Pindrop Voice Intelligence & Security Report
Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.Download
From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.
Why Identity and Security is Key to Successful (aka Cost Reducing) Digital Transformations
December 15, 2021 @ 11:00 am EST
Mark Horne, Pindrop and Oliwia Berdak, Forrester
The Case for Better Self-Service: Improving Customer Workflows and Preventing Fraud Around the IVR
As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?Download
Happy Holidays from Vijay, CEO at Pindrop
Vijay, CEO at Pindrop, wishing everyone a happy holidays and recapping 2021.
What does Digital Transformation Look Like for Contact Centers
November 17, 2021
Evolving to not only provide a seamless pathway to customers across multiple channels but also to integrate the infrastructure, processes and workflows internally to better facilitate this cross-channel engagement led to the digital transformation of the contact centers that seek to transform a legacy, inside-out contact center into a customer-centric, omnichannel, cloud-based business center that is optimized to deliver a positive customer experience, increase revenue and improve operational efficiency.Read Here
Deepfake Audio Detection in the Call Center
December 1, 2021
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.Read Here
Pindrop Client Testimonial with Cofidis / Témoignage d'un client de Pindrop avec Cofidis
A customer use case testimonial, presented at Voice tech 2021, on how Pindrop solutions help Cofidis Discover and materialize the fraud that goes through their telephone channel featuring Xavier Costenoble, Responsable Service Fraude & Blanchiment, Cofidis Group and Dominic Ango, Sales Director Southern Europe, Pindrop
The Case for Better Self-Service:
Improving Customer Workflows and Preventing Fraud Around the IVR
November 4, 2021 @ 1:00 pm - 1:30 pm EST
Cost Reduction Through Digital Transformation
November 15, 2021
Digital transformation helps to use resources, some of which may already be in place and not require further investment, more efficiently and actually to save money.Read Here
“Account Risk” - Another Dimension to Fraud Detection Intelligence
Using account risk, Pindrop can provide intelligence on which customer accounts fraudsters are targeting. Pindrop provides a score based on likelihood of fraudulent activity signaling a fraudster's intent to attack in some cases up to 60 days in advance.