Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center


October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

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Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Pulse | Blog

Know When to Change the Locks to Your Contact Center


May 3, 2022

Technology now has opened a door to allow enterprises to advance the way customers can open more worlds safely and privately with just their voice. You simply have to make sure that you are ‘letting the right one in.’

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Pulse | Blog

Biometric Authentication: Enhance Face with Voice


May 2, 2022

When combining voice authentication with face authentication in the same instance or as a backup to each other, the results are very successful.

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Pulse | Video

Brush Aside Security Questions with Voice Technologies

a Pymnts.com Fireside Chat Featuring Vijay Balasubramaniyan


The phone can be turned into a digital experience as well, tied to alternative, identification verification techniques that take their cue from online activities.

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Pulse | Report

Cost Savings and Business Benefits Enabled by Pindrop

A Commissioned Total Economic Impact Study Conducted by Forrester


According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.

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Pulse | Report

Consumer Authentication Experiences: How To Achieve Friction-Free Customer Care

A Pindrop & PYMNTS Collaboration


The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.

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Pulse | Report

Solving the Authentication Puzzle

A CCMA Research Initiative Supported by Pindrop


Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication. A clunky authentication process is bad for both the customer and the advisor, and it’s also bad for business.

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Pulse | Webinar

Total Economic Impact Study of Pindrop

5 insights in 15 minutes


March 10, 2022 @ 1:00 pm - 1:30 pm EST
Mark Horne & Ketuman Sardesai

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Pulse | Video

Smart Device: Home


Exploring voice use cases in the home today. Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.

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Pulse | Video

Smart Device: Automotive


Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.

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