Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center


October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

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Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Pulse | Report

STIR / SHAKEN for Contact Centers


This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations
and develop a passive, customer-friendly authentication process.

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Pulse | Report

AI for Identity and Security: A Playbook for Financial leaders


In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.

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Pulse | Report

Supercharging the IVR to Win Customers at Small to Medium-Sized Banks

A Handy Guide for Regional Banks and Credit Unions


This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment

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Pulse | Report

Contact Center Authentication: A Mystery Shopper’s Authentication Journey

Analyst Report by Aite Group


Having the ability to consistently authenticate callers and identify a potential fraudster can enable financial institutions to offer more products and services either through the IVR or through contact center agents

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Pulse | Report

VeriCall Product Data Sheet


Enterprise-grade ANI validation and spoof detection for contact centers

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Pulse | Report

The 2021 Pindrop Voice Intelligence & Security Report


Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

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Pulse | Report

Next Generation Fraud Prevention


Discover the latest technology breakthrough being used to fight fraud and protect customer accounts.

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Pulse | Report

Stopping Fraud at the IVR, The New Front Door

Analyst Report by Opus Research


Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”

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Pulse | Report

Beating the Bad Guys: Safe and Secure Transactions in the IVR

Analyst Report by Aite Group


Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.

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