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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Case Study

Affinity Plus Federal Credit Union Sees Big Impact with Pindrop


With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!

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Pulse | Case Study

MB Bank - A Pindrop Passport Case Study


MB Bank, one of the largest banks in the U.S. was experiencing operational hiccups that drove handle times up, customers away, and added unnecessary hurdles and aggravation on both the caller and agent’s behalf. Plagued by rising wait times, and an inability to successfully and effectively authenticate callers, this well known national bank connected with Pindrop for help. Pindrop was able to authenticate 90% of eligible calls for M.B. Bank using only DTMF and no voice. Pindrop Passport enabled this client to slash inefficiencies in their workforce, scaled effortlessly to handle the 42 million annual call volume, and significantly reduced the need for KBAs without sacrificing service, call metrics, or security.

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Pulse | Case Study

Huge Insurance Co. - A Pindrop Passport Case Study


Huge Insurance Co., one of the largest insurance companies in the U.S. was experiencing unnecessarily high average handle times, causing serious slowdowns in customer resolutions. Pindrop was able to authenticate 88% of eligible calls for Huge Insurance Co. passively and before being connected to an agent, restoring trust among staff and customers within the contact center. In addition, after implementing Pindrop Passport, Huge Insurance Co. saved $864,000. Pindrop Passport nearly eliminated KBAs, strengthened frontline defense, and reduced costs for this customer.

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Pulse | Case Study

VeriCall®️ for Telecom


This case study is based on interviews with executives responsible for contact center customer service and fraud prevention in two Fortune 250 telecommunications firms concerning the challenges they faced and the needs that led them to look for a new technology solution. Learn how VeriCall®️ Technology helped to reduce fraud, improve the customer experience, and reduce operational costs.

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Pulse | Case Study

Life Insurance Company - Trailblazing Customer Experience and Protection in Insurance 


Since December 2019, the Company realized through Enhanced Authentication $1.2 million in operational cost savings -- more than double the initial goal

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Pulse | Case Study

“THE GREAT BIG SMALL BANK” Saves 2.5 Million Minutes in Handle Time and Cuts ATO Losses by Account in Half


Our client did not even think that they had a problem with account takeovers until they started their journey with Pindrop to provide excellent customer experience while keeping fraudsters out of the door.

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Pulse | Case Study

CommunityAmerica Case Study


Read how a beloved and trusted local credit union, who provides products and services to their extended Kansas City family, partnered with Pindrop to overcome security challenges and helped provide a better experience to CommunityAmerica members.

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