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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Blog

Secure Authentication the FFIEC Way - How Pindrop Can Help


July 26, 2022

The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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Pulse | Webinar

A Journey Towards 171% ROI

Building a Business Case for Investment in Pindrop Platforms Through TEI Study of Pindrop


August 18, 2022 @ 1:00 pm - 1:30 pm EST
Jay Hart & Guest Speaker Alex Parsons

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Pulse | Blog

Authentication in Today's Digital-First World, Part 3

Internet of Things


February 14, 2022

The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving safety, voice-first technology also enhances the customer experience by adding convenience to communication since we can speak so much faster than we can type.

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Pulse | Blog

Authentication in Today's Digital-First World, Part 2

Banking & Cash Apps


February 9, 2022

Instead of relying on usernames and passwords, or even multi-factor authentication that uses one-time passcodes (OTPs) sent via SMS, there are more secure alternatives that banks should be investigating. Voice biometric authentication can allow customers to utter just a few syllables and have their identity verified, as speaker recognition systems offer more accurate authentication in less time.

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Pulse | Blog

Authentication in Today's Digital-First World, Part 1

Crypto


February 3, 2022

Take a hard look at your customer’s authentication experience, especially in the context of stressful crypto trading, non-fungible token (NFT) releases, and large transactions that benefit from extra security. You can improve that experience and your bottom line by implementing secure, voice authentication.

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Pulse | Blog

What does Digital Transformation Look Like for Contact Centers


November 17, 2021

Evolving to not only provide a seamless pathway to customers across multiple channels but also to integrate the infrastructure, processes and workflows internally to better facilitate this cross-channel engagement led to the digital transformation of the contact centers that seek to transform a legacy, inside-out contact center into a customer-centric, omnichannel, cloud-based business center that is optimized to deliver a positive customer experience, increase revenue and improve operational efficiency.

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Pulse | Blog

Deepfake Audio Detection in the Call Center


December 1, 2021

Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.

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Pulse | Blog

Cost Reduction Through Digital Transformation


November 15, 2021

Digital transformation helps to use resources, some of which may already be in place and not require further investment, more efficiently and actually to save money.

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Pulse | Blog

ANI Validation: Fixing the Game of Telephone


November 1, 2021

ANI Validation has the potential to transform both phases of a call, The Set Up and The Action. Because it is a passive tool that can be implemented using an API, it can deliver the capabilities your business needs to help minimize The Set Up from the caller’s perspective, help protect the call operation from spoofing, and help add efficiency to IVR and Agent interactions.

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Pulse | Blog

Preparing Regional Banks & Credit Union Contact Centers to Cash in on New Waves of Customers


November 1, 2021

Perhaps eager to make up for lost time, consumers might also be actively shopping for the financial institutions that can best enable their plans. And with so many choices, they may not be likely to compromise. Thus, an opportunity is forming for community banks and local credit unions to stand out in an otherwise crowded field. Earning business can hinge on delivering a personalized, frictionless experience–and every phone call is a new first impression.

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Pulse | Blog

Measuring STIR/SHAKEN Attestations Against Ani Validation


October 29, 2021

This report is an analysis conducted of SIP Header and STIR/SHAKEN attestation information by its VeriCall® Technology spanning approximately 109.5 million telephone calls from April 2021 through September 2021. The report serves as a preliminary case study to discuss the (un)availability and (in)efficacy of STIR/SHAKEN Attestations, as well as the relationship between STIR/SHAKEN Attestation level and VeriCall risk scoring for the purposes of call authentication in the contact center.

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