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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

Fraud School: Account Takeover


December 15, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai, Sr. Product Marketing Manager, Market Intelligence

24M US households. That's the number of victims of Account Takeover Fraud in the year 2021 alone. Millions of bank, social media and personal accounts were taken over by fraudsters acting in collaboration and using different tactics like stealing a victim’s credentials or tricking an institution into resetting them. It is both imperative and urgent to understand how these fraudsters work and take steps to stop them.

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Pulse | Blog

SELF-SERVICE: A DOUBLE-EDGED SWORD | HOW IVR MONITORING CAN HELP


November 28, 2022

Pindrop Labs conducted analyses on actual customer data to show how prevalent fraud can be in the IVR, making self-service options a double-edged sword for organizations. With monitoring in the IVR, Pindrop can provide account risk intelligence to keep self-service options safe.

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Pulse | Case Study

Affinity Plus Federal Credit Union Sees Big Impact with Pindrop


With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!

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Pulse | Blog

Biometric Authentication: Enhance Face with Voice


May 2, 2022

When combining voice authentication with face authentication in the same instance or as a backup to each other, the results are very successful.

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Pulse | Blog

The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience


February 23, 2022

Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture

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Pulse | Blog

Social Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community


February 14, 2022

Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.

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Pulse | Blog

Authentication in Today's Digital-First World, Part 3

Internet of Things


February 14, 2022

The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving safety, voice-first technology also enhances the customer experience by adding convenience to communication since we can speak so much faster than we can type.

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Pulse | Blog

Authentication in Today's Digital-First World, Part 2

Banking & Cash Apps


February 9, 2022

Instead of relying on usernames and passwords, or even multi-factor authentication that uses one-time passcodes (OTPs) sent via SMS, there are more secure alternatives that banks should be investigating. Voice biometric authentication can allow customers to utter just a few syllables and have their identity verified, as speaker recognition systems offer more accurate authentication in less time.

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Pulse | Blog

Authentication in Today's Digital-First World, Part 1

Crypto


February 3, 2022

Take a hard look at your customer’s authentication experience, especially in the context of stressful crypto trading, non-fungible token (NFT) releases, and large transactions that benefit from extra security. You can improve that experience and your bottom line by implementing secure, voice authentication.

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Pulse | Blog

What does Digital Transformation Look Like for Contact Centers


November 17, 2021

Evolving to not only provide a seamless pathway to customers across multiple channels but also to integrate the infrastructure, processes and workflows internally to better facilitate this cross-channel engagement led to the digital transformation of the contact centers that seek to transform a legacy, inside-out contact center into a customer-centric, omnichannel, cloud-based business center that is optimized to deliver a positive customer experience, increase revenue and improve operational efficiency.

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Pulse | Blog

Deepfake Audio Detection in the Call Center


December 1, 2021

Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.

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Pulse | Blog

Cost Reduction Through Digital Transformation


November 15, 2021

Digital transformation helps to use resources, some of which may already be in place and not require further investment, more efficiently and actually to save money.

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