Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Video

Happy Holidays from Vijay, CEO at Pindrop

Vijay, CEO at Pindrop, wishing everyone a happy holidays and recapping 2021.

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Pulse | Webinar

Why Identity and Security is Key to Successful (aka Cost Reducing) Digital Transformations 

Featuring Forrester

December 15, 2021 @ 11:00 am EST
Mark Horne, Pindrop and Oliwia Berdak, Forrester

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Pulse | Blog

Deepfake Audio Detection in the Call Center

December 1, 2021

Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.

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Pulse | Report

Stopping Fraud at the IVR, The New Front Door

Analyst Report by Opus Research

Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”

Pulse | Report

Beating the Bad Guys: Safe and Secure Transactions in the IVR

Analyst Report by Aite Group

Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.

Pulse | Report

Reducing Fraud Through Advanced IVR Capabilities

A Commissioned Study By Forrester

Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

Pulse | Report

The 2020 Pindrop Voice Intelligence & Security Report