Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center


October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

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Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Pulse | Blog

Deepfake Interviews: Sign of a darker future to come?


July 26, 2022

A genuine uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S so much that the FBI posts a notice. How long before we ourselves get “deepfaked” so much (like getting a vishing email or spam call today) that we are so numb that the headlines no longer garner a smile, but disconcert for how we got here.

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Pulse | Webinar

Anatomy of Fraud

How Social Engineering is Fed by Social Media & Data Breaches


July 14, 2022 @ 10:00 am - 11:00 am EST
Joanna Akers-Khan & Guest Speaker Jenny Radcliffe

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Pulse | Blog

Improving Account Access Protection One Mismatch at a Time


June 14, 2022

Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).

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Pulse | Blog

A Deeper Look into Pindrop’s Latest Platform Improvements

Pindrop announces their latest innovations around new intelligence extracted from voice.


June 14, 2022

Pindrop has announced their latest innovations around new intelligence extracted from voice, as well as new means to investigate potential fraud, create more impactful authentication policies, and help to increase the security posture of contact centers.

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Pulse | Case Study

Investment Mobile App Revolutionizes Security Architecture

Introducing Pindrop Voice Verification for a Better User Experience


A leading investment mobile app worked with Pindrop to combine behavioral engineering with security methods to revolutionize the account recovery experience with pre-enrolled voice authentication integrating Pindrop’s speaker recognition API into their mobile application in weeks. They now have rolled out this option to all of their 17+ Million users.

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Pulse | Blog

Can Authentication Improve Agent Retention


June 9, 2022

Organizations utilize Pindrop’s solution to authenticate genuine customers, improve customer experience and help keep customer accounts safe. But the benefits they see are not only limited to those factors – there is one more: improved agent satisfaction.

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Pulse | Webinar

2022 Voice Intelligence & Security Report

5 Insights in 15 Minutes


May 12, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai & Ben Cunningham

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Pulse | Video

Authentically You


From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.

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Pulse | Webinar

What is the Dark Web?

A Two-Part Series


April 21, 2022 @ 1:00 pm - 2:00 pm EST
Jay Hart and Guest Speaker Brett Johnson

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