Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Case Study

Affinity Plus Federal Credit Union Sees Big Impact with Pindrop


With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!

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Pulse | Case Study

MB Bank - A Pindrop Passport Case Study


MB Bank, one of the largest banks in the U.S. was experiencing operational hiccups that drove handle times up, customers away, and added unnecessary hurdles and aggravation on both the caller and agent’s behalf. Plagued by rising wait times, and an inability to successfully and effectively authenticate callers, this well known national bank connected with Pindrop for help. Pindrop was able to authenticate 90% of eligible calls for M.B. Bank using only DTMF and no voice. Pindrop Passport enabled this client to slash inefficiencies in their workforce, scaled effortlessly to handle the 42 million annual call volume, and significantly reduced the need for KBAs without sacrificing service, call metrics, or security.

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Pulse | Case Study

Huge Insurance Co. - A Pindrop Passport Case Study


Huge Insurance Co., one of the largest insurance companies in the U.S. was experiencing unnecessarily high average handle times, causing serious slowdowns in customer resolutions. Pindrop was able to authenticate 88% of eligible calls for Huge Insurance Co. passively and before being connected to an agent, restoring trust among staff and customers within the contact center. In addition, after implementing Pindrop Passport, Huge Insurance Co. saved $864,000. Pindrop Passport nearly eliminated KBAs, strengthened frontline defense, and reduced costs for this customer.

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Pulse | Webinar

Part 3: Authentication 101 - Passport by Pindrop

Part 3 of 3


April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta

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Pulse | Webinar

Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company

Part 2 of 2


April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)

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Pulse | Video

Why should enterprises consider the move to a cloud based Contact Center?

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Pulse | Webinar

Part 1: The Power of Customer Authentication

Part 1 of 3


April 1, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Sam Espinosa (Next Caller)

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Pulse | Blog

The Law of Unintended Consequences


March 10, 2021

Unintended consequences is a popular topic when it comes to security. In many ways, security involves the study of unintended consequences, as we monitor and measure how effective those controls remain through tests of intended and unintended real-world consequences.

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Pulse | Report

The 2021 Pindrop Voice Intelligence & Security Report


Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

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Pulse | Webinar

Pindrop & FNBO Fireside Chat: Helping Secure "the great big small bank"


March 18, 2021 @ 1:00 pm - 1:30 pm EST
Skip Lindgren & Steve Furlong (FNBO)

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Pulse | Webinar

Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic


March 11, 2021 @ 1:00 pm - 1:30 pm EST
Mark Roberts

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Pulse | Case Study

CommunityAmerica Case Study


Read how a beloved and trusted local credit union, who provides products and services to their extended Kansas City family, partnered with Pindrop to overcome security challenges and helped provide a better experience to CommunityAmerica members.

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