Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
All Mixed Up: STIR/SHAKEN in the Contact Center
October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver
STIR/SHAKEN Is Not Call Authentication
September 13, 2022
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.
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Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.
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What is a 'DeepFake'?
Measuring Account Risk: A New Dimension in Fighting Fraud
May 20, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Microsoft's Acquisition of Nuance - Implications for the Voice Authentication and Security Industry
May 13, 2021
Gartner forecasts that “The IoT endpoint market is forecast to grow 15.6% from 2019 through 2024 and reach 8.6 billion units in 2024”. On the enterprise side, Gartner predicts that “By 2023, over 75% of enterprise applications will have conversational AI, with 20% being embedded into applications, up from less than 5% today”.
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The Battle for the IVR: Insights from the 2021 Voice Intelligence and Security Report
5 Insights in 15 Minutes
May 13, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne
Why OTPs Ceased Catching Those OTP (On the Prowl)
April 21, 2021
Read this blog to discover the key reasons why OTPs may no longer provide the best security and why it is important to have an authentication technology based on credentials and risk criteria extracted from a call.
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Anatomy of an IVR Fraud Attack & Lessons Learned
May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan