STIR/SHAKEN is NOT Call Authentication

The ineffectiveness of STIR/SHAKEN Attestations to authenticate callers for contact centers may be a direct result of the fact that the protocols weren’t designed to verify or identify customers in the first place. Read more about what STIR/SHAKEN Attestations can and can’t do, and what it might mean for your business’ caller authentication needs. 

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Our mission is to provide security, identity and trust on every voice interaction

Our mission is to provide security, identity and trust on every voice interaction.

Download the report to learn:

Develop a more nuanced, accurate assessment of call risk beyond the use of Attestations

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Why Contact Centers Shouldn’t Confuse STIR/SHAKEN for Call Authentication. 

Only 35% of calls were delivered with any Attestation at all

Spoofed calls were given an Attestation A by carriers on numerous occasions

Hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by Pindrop technology 

Additional report details include how Pindrop can help your business:

STIR/SHAKEN Attestations vs. Pindrop Technology for Contact Center Authentication

Pindrop’s report finds that 65% of calls 
did not contain a STIR/SHAKEN Attestation at all  

Pindrop’s report finds that 65% of calls 
did not contain a STIR/SHAKEN Attestation at all

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how:

Pindrop’s report finds that
65% of calls did not contain a STIR/SHAKEN Attestation at all  

Leverage potentially valuable 
Attestation-related insight

Maintain the ability to reliably assess call risks with a high degree of accuracy when Attestation data is not present.

Leverage potentially valuable Attestation-related insight