Protecting the IVR Part 3:

Optimizing IVR Systems In The Contact Center

Thursday, January 21, 2021 at 1 PM ET / 6 PM GMT

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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76% of Fraudsters are using the IVR for account mining or reconnaissance.

76%

In the final installment in this three-part series, we will explore:

• How IVR fraud can be a predictor and indicator of existing and future fraudulent activity across channels outside of contact centers 

• What key technologies some of the largest companies and contact centers on earth are leveraging for fraud 

• How you can use data from various and different attack vectors to shut down fraud in your contact center.

Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack.

Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. 

This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

IVR Fraud 103: 

Optimizing IVR Systems In The Contact Center