Protecting the IVR Part 3:
Optimizing IVR Systems in the Contact Center
Our mission is to provide security, identity and trust on every voice interaction
We've Accumulated Resources to Help You Deal With Fraud
Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.
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Full IVR Series
Protecting the IVR Part 1:
What is IVR Fraud in the Contact Center?
Original Air Date:
Thursday, January 7, 2021 | 1:00-1:30 PM ET
Protecting the IVR Part 2:
Stopping IVR Fraud in The Contact Center
Original Air Date:
Thursday, January 14, 2021 | 1:00-1:30 PM ET
ON DEMAND WEBINAR
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In the final installment in this three-part series, we will explore:
How IVR fraud can be a predictor and indicator of existing and future fraudulent activity across channels outside of contact centers
What key technologies some of the largest companies and contact centers on earth are leveraging for fraud
How you can use data from various and different attack vectors to shut down fraud in your contact center.
Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack.
Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise.
This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.
IVR Fraud 103: Optimizing IVR Systems In The Contact Center
Original Air Date: Thursday, January 21, 2021 at 1 PM ET / 6 PM GMT
of fraud begins in or touches the IVR
How to apply graph analysis for fraud detection, prevention, and prediction in contact centers
How to leverage voice channel security for cross-channel fraud detection
How to provide additional fraud savings above and beyond what is detected by other fraud prevention systems in place.
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Speakers:
Jay Hart
Principal, Solution Engineer,
Pindrop
Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.
Dave Dalebroux
Principal, Solution Engineer,
Pindrop
6 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave has a great deal of experience in working with outsourced contact center agents worldwide with 10+ years experience.
