Protecting the IVR Part 2:

Stopping IVR Fraud In The Contact Center

Original Air Date:

Thursday, January 14, 2021 at 1 PM ET / 6 PM GMT

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Full IVR Series

Protecting the IVR Part 1: 

What is IVR Fraud in the Contact Center?

Webinar Date: Thursday, January 7, 2021 | 1:00-1:30 PM ET 

Register Here

Protecting the IVR Part 3

Optimizing IVR Systems in The Contact Center

Webinar Date: Thursday, January 21, 2021 | 1:00-1:300 PM ET 

Register Here
Register Here


76% of Fraudsters are using the IVR for account mining or reconnaissance.


Part two in our three-part series focuses on how fraud is carried out in automated call center systems (IVR). This second session will explore:

How contact center technology solutions can be implemented to help mitigate fraud attacks in the IVR 

  • How you can ensure contact center security without compromising your customer’s experience 

  • How to identify and leverage risk to enable secure authentication in your contact center 

  • How to close the gaps in your contact center defenses

Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack.

Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. 

This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

  • How to apply graph analysis for fraud detection, prevention, and prediction in contact centers

  • How to leverage voice channel security for cross-channel fraud detection 

  • How to provide additional fraud savings above and beyond what is detected by other fraud prevention systems in place.

Webinar Speakers:

Jay Hart

Principal, Sales Engineer


Dave Dalebroux

Principal, Solutions Engineer


IVR Fraud 102: 

Stopping IVR Fraud In The Contact Center