[WEBINAR] The Hidden Fraud You Didn't Know Existed - Uncovering Current and Future Threats

Presented By: Vijay Balasubramaniyan, CEO & Co-Founder, Pindrop 

Voice is one of the most attractive channels for integrated customer experience and for fraudsters to harvest data and money. Find out how voice fraud became a multi-billion dollar industry and the unique threats different industries face.
Vijay will share a recent fraud trend impacting the Interactive Voice Response system that is allowing fraudsters to use the IVR as a knowledge base to verify stolen data. He'll also share his predictions on the looming threat that enterprises must prepare for, Deep Fakes. See the technology behind synthetic voice and how it could easily materialize in your enterprise.

This session will highlight the following:

• How fraud is escalating and evolving
• The cost of fraud
• Fraud in the IVR
• Fraudster tactics
• The rise of Deep Fakes
• Deep Fake Video

Vijay Balasubramaniyan
Co-Founder, CEO & CTO of Pindrop

Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel. Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in Computer Science from Georgia Institute of Technology. His PhD thesis was on telecommunications security.

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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