Fraud in the IVR

April 16, 2020 @ 1:00 pm - 2:00 pm EST

Fraud in the IVR: $4 Billion dollars of fraudulent activity is coming through the phone channel. Join our presenters as we look at the rise of fraud in the IVR and discuss why IVRs and contact centers are the new vector of choice for fraudsters

Darren Baldwin & Shawn Hall