© 2020 Copyright

Register Now

Contact Center Insights: First 60 Days of the Pandemic

DATE: June 10, 2020 - 1:00 PM - 1:30 PM EST

COVID-19 has impacted contact centers, influenced consumer behavior, and introduced new fraudulent activity. This webinar will outline collected data, observation and learnings from over 30 major contact centers during the first 60 days of the COVID-19 pandemic. The data will outline five insights around consumers behavior, what types of fraud have increased, and how call centers and fraud programs have been able to react. 

Join Pindrop’s VP, Business Intelligence, Shawn Hall, as he walks you through the data, challenges, trends, and fraud tactics we saw from some of the world’s largest companies. Learn how contact centers can start to move forward in the new normal.

Pindrop Pulse logo

Shawn Hall, VP, Global Business Intelligence - Pindrop