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We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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VIRTUAL ROUNDTABLE

Pindrop’s Fraud Executive Roundtables are invite only discussions focused on specific challenges impacting today’s fraud ecosystem.

The Executive Roundtable provides fraud executives the opportunity to share their own experiences with an exclusive group of peers and emerge with new strategies that can be immediately put to work at their own organizations. This 90 minute session is moderated by Pindrop’s CEO & Co-Founder, Vijay Balasubramaniyan and VP Business Intelligence, Shawn Hall.

 


Thursday, April 29 at 12:30-2:00 PM ET

Vijay Balasubramaniyan

CEO & Co-Founder

Pindrop

He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel. Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in Computer Science from Georgia Institute of Technology. His PhD thesis was on telecommunications security.

Shawn Hall

VP Business Intelligence

Pindrop

Shawn Hall is the Vice President, Business Intelligence at Pindrop. Prior to working with Pindrop, Shawn was the Director of Global Fraud Operations at E*TRADE Clearing for 10 years and has more than 20 years of experience in the fields of financial services and retail operations, with the past 14 years dedicated to authentication, fraud and risk detection, prevention and mitigation at E*TRADE and Pindrop. Shawn has extensive experience related to the development, implementation and modeling of effective online, call center and transactional fraud applications and solutions. He is an active participant in the NCFTA, ACFE and RSA forums.

Financial Services | Fraud Executives

With Presenters from Pindrop and NextCaller a Pindrop Company covering:

Measuring Risk and Fraud in the IVR & the Impact to the Entire Fraud Ecosystem

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Measuring Risk and Fraud in the IVR & the Impact to the Entire Fraud Ecosystem

Request Attendance

Roundtable Moderators:

**The roundtable is by invitation only and non-transferable.

**Participants must agree to the Chatham House Rule: We will encourage open sharing of ideas and perspectives but keep all individual comments and affiliations confidential. Pindrop will publish, and participants can use, the general ideas and conclusions after the roundtable but not identify individual contributions.

Please join Pindrop for an exclusive Virtual Roundtable that will draw from the experiences of the attendees, offering thoughts on how they can develop strategies and XXXX

Discussion Guiding Questions:

1. What visibility do you currently have on IVR only calls?  How much high risk activity is there?

2. Of the high risk activity in the IVR - how do you identify the risk and how much of that activity is determined to be fraudulent?

3. What types of fraud are you seeing in the IVR?  What other channels are involved in the fraud process (omni-channel)?

4. How have you operationalized the process of identifying and confirming fraud in the IVR?

5. How do you currently report on fraud activity in the IVR?  What KPIs are used to track the fraud event from end to end?

6. Where do you need help in the process?

1. What visibility do you currently have on IVR only calls?  How much high risk activity is there?

2. Of the high risk activity in the IVR - how do you identify the risk and how much of that activity is determined to be fraudulent?

3. What types of fraud are you seeing in the IVR?  What other channels are involved in the fraud process (omni-channel)?

4. How have you operationalized the process of identifying and confirming fraud in the IVR?

5. How do you currently report on fraud activity in the IVR?  What KPIs are used to track the fraud event from end to end?

6. Where do you need help in the process (Questions 1-5)?

Benefits of Participation

  • Engage with an industry peer group of senior contact center executives in banking & financial services

  • Participate in strategic discussions around best practices, key challenges and opportunities facing leaders today

  • Access diverse peer insights and engage in idea exchanges that build meaningful relationships and expand your network of experienced industry colleagues

  • Hear perspectives from outside the industry, as well as access to research that can impact your strategy

  • Showcase your knowledge and expertise by taking contributing your insights to the exclusive group of executives.

1. What visibility do you currently have on IVR only calls?  How much high risk activity is there?

2. Of the high risk activity in the IVR - how do you identify the risk and how much of that activity is determined to be fraudulent?

3. What types of fraud are you seeing in the IVR?  What other channels are involved in the fraud process (omni-channel)?

4. How have you operationalized the process of identifying and confirming fraud in the IVR?

5. How do you currently report on fraud activity in the IVR?  What KPIs are used to track the fraud event from end to end?

6. Where do you need help in the process (Questions 1-5)?

Vijay Balasubramaniyan

CEO & Co-Founder

Pindrop


Shawn Hall

VP Business Intelligence

Pindrop