Securing every voice interaction
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Our mission is to provide security, identity and trust on every voice interaction
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About Pindrop
Pindrop is proud to sponsor RSAC eFRaud Global Forum this year. Every year at eFraud Global Forum online fraud prevention leaders come together to share valuable knowledge and best practices and learn from each other. We’re honored to be an event sponsor again this year.
May 11 - May 12, 2021 | 7:30 AM – 11:00 AM PT
Call Center Authentication - From Good to Great
Contact center authentication practices come in an array of configurations and options. But not all authentication practices are created equal. The right authentication strategy can enhance the consumer experience while simultaneously protecting against fraudsters. But many financial services leaders are struggling with choosing the best type of authentication solution for their firm. The answer starts in the interactive voice response (IVR). Continuous and frictionless authentication from the IVR through to the call center agent can lower operational costs, decrease hold times, and deepen customer affinity. Leveraging risk-based authentication can reduce reliance on static knowledge-based authentications or ineffective one-time passwords and can go a long way to optimize your call center customer experience. Have you considered the tools you would need to optimize your authentication strategies?
Join this panel as it discusses best practices in contact center authentication.
Speaker:
Mark Horne, Chief Marketing Officer, Pindrop
RSAC 2021 eFraud Global Forum
FRAUD LOSS
Ineffective call center security leaves the door open to cross-channel attacks
CUSTOMER EXPERIENCE
False positives and endless questioning create a frustrating customer experience
OPERATIONAL COSTS
Legacy security solutions are expensive and increase average handle time (AHT)
BRAND REPUTATION RISK
Reputation-damaging data breaches and fraud losses often start in the call center
CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN
Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.
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Title
Pindrop
Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.
Visit Pindrop Virtually at AiteNovarica's Financial Crime Forum
Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.
Aite conducted extensive Mystery Shopping calls into various contact centers to find out how customer experience is affected by authentication requirements.
What did they discover?
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Onward and Upward:
Outpacing Fraud and Financial Crime
September 14 - 15, 2021
Pindrop Roundtable
More from Pindrop + Aite Group:
Call Center Authentication - From Good to Great
Contact center authentication practices come in an array of configurations and options. But not all authentication practices are created equal. The right authentication strategy can enhance the consumer experience while simultaneously protecting against fraudsters. But many financial services leaders are struggling with choosing the best type of authentication solution for their firm. The answer starts in the interactive voice response (IVR). Continuous and frictionless authentication from the IVR through to the call center agent can lower operational costs, decrease hold times, and deepen customer affinity. Leveraging risk-based authentication can reduce reliance on static knowledge-based authentications or ineffective one-time passwords and can go a long way to optimize your call center customer experience. Have you considered the tools you would need to optimize your authentication strategies?
Join this panel as it discusses best practices in contact center authentication.
Speaker:
Mark Horne, Chief Marketing Officer, Pindrop
Aite conducted extensive Mystery Shopping calls into various contact centers to find out how customer experience is affected by authentication requirements.
What did they discover?
Call Center Authentication - From Good to Great
Contact center authentication practices come in an array of configurations and options. But not all authentication practices are created equal. The right authentication strategy can enhance the consumer experience while simultaneously protecting against fraudsters. But many financial services leaders are struggling with choosing the best type of authentication solution for their firm. The answer starts in the interactive voice response (IVR). Continuous and frictionless authentication from the IVR through to the call center agent can lower operational costs, decrease hold times, and deepen customer affinity. Leveraging risk-based authentication can reduce reliance on static knowledge-based authentications or ineffective one-time passwords and can go a long way to optimize your call center customer experience. Have you considered the tools you would need to optimize your authentication strategies?
Join this panel as it discusses best practices in contact center authentication.
Speaker:
Mark Horne, Chief Marketing Officer, Pindrop