Effective Fraud Prevention:

It Takes a Village 

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Fraud prevention is more about matching voice prints, anti-spoofing, or asking a certain number of questions - true fraud prevention requires a masterful understanding of how fraudsters operate throughout the entire organization, not just the online channel or a call center.

While most organizations are monitoring online activities, websites, mobile app usage, they often fail to actively monitor every channel that bad actors use today. Without inclusion beyond a single channel, a single department, single factor, fraud will always find a way to reach beyond these silos. Learn from Pindrop’s experts on fraud prevention methodology, how and where to leverage AI, and where some of the biggest gaps in fraud prevention strategy reside.

  • How fraud moves through your organization
  • 3 essential pillars needed to run a successful fraud prevention practice
  • Leveraging ML and AI for fraud prevention to help identify who is “At-Risk”
  • Best practices around consumer education and employee empowerment

Join this webinar to learn:

Original Air Date: 

Thursday, February 25 at 1 PM ET / 6 PM GMT

Mark Horne

Chief Marketing Officer


Webinar Speaker:

  • How to apply graph analysis for fraud detection, prevention, and prediction in contact centers

  • How to leverage voice channel security for cross-channel fraud detection 

  • How to provide additional fraud savings above and beyond what is detected by other fraud prevention systems in place.

Effective Fraud Prevention:

It Takes a Village