Client Testimonial:

A Journey to Detect Fraud and Protect FLOA with Pindrop

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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ON DEMAND WEBINAR

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Watch this on demand session from the Voice Tech Paris conference to hear a Pindrop customer testimonial from FLOA (formerly Banque Casino).

During this conversation, FLOA explained the process in which they discovered fraud in their contact centre and how technology helped their fight against telephone fraud.

  • How they became aware of fraud in their contact centre
  • How they identified their fraud problem
  • What types of fraud they encountered
  • What approach they took to combat this
  • And why they decided to choose a fraud solution like Pindrop

Watch now to hear FLOA explain:

Original Air Date:

24th November 2020

Jean-Baptiste Boix

Fraud and Cybercrime Manager

FLOA (previously Banque Casino)

Speakers:


  • How to apply graph analysis for fraud detection, prevention, and prediction in contact centers

  • How to leverage voice channel security for cross-channel fraud detection 

  • How to provide additional fraud savings above and beyond what is detected by other fraud prevention systems in place.

Dominique Ango

Senior Sales Director, Southern Europe

Pindrop

Client Testimonial:

A Journey to Detect Fraud and Protect FLOA with Pindrop


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Original Air Date: 24th November 2020

Watch this on demand session from the Voice Tech Paris conference to hear a Pindrop customer testimonial from FLOA (formerly Banque Casino).

During this conversation, FLOA explained the process in which they discovered fraud in their contact centre and how technology helped their fight against telephone fraud.