SERIES 

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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This second installment in our Authentication series will explore key concepts around securing authentication, take a deep dive into the topic of fraud versus authentication and examine how they are different, how they complement each other, and how they can be leveraged together to strengthen the contact center.  


Want to learn more the final session, or rewatch Part 1 on demand, click below:

Original Air Date: Thursday, July 29 at 1 PM / 6 PM BST

Jay Hart,
Principal Sales Engineer at Pindrop

Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.

Dave Dalebroux,
Principal Sales Engineer at Pindrop

5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide.

Series Speakers: 

  • Best practices in leveraging risk as part of a policy-based multifactor authentication strategy

  • Best practices in using risk as part of your enrollment and authentication strategy

  • The differences between authentication and authorization

 2 of 3

Authentication 102: 

Securing Authentication

Join this session for key takeaways covering:

ON DEMAND WEBINAR

Authentication 102: Securing Authentication is part two in a three-part series on authentication in the contact center.

This second installment in our Authentication series will explore key concepts around securing authentication, take a deep dive into the topic of fraud versus authentication and examine how they are different, how they complement each other, and how they can be leveraged together to strengthen the contact center.  


Want to learn more the final session, or catch Part 1 on demand, click below: