SERIES 


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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

Discover Resources →

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ON DEMAND WEBINAR

Register Here

Authentication 101: The Basics of Call Center Authentication is part one in a three-part series on authentication in the contact center.

In this first session, we will explore a few key concepts around authentication. We will discuss the pros and cons of the different authentication factors that are recognized in the industry and take a look at the various tools and technologies that are being used for authentication today.


Want to learn more about sessions 2 and 3, click below:

Original Air Date: Thursday, July 22 at 1 PM / 6 PM BST

Jay Hart,
Principal Sales Engineer at Pindrop

Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.

Dave Dalebroux,
Principal Sales Engineer at Pindrop

5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide.

Series Speakers: 

  • What is authentication?

  • What it means to identify and verify someone.

  • The basics of multi-factor authentication.

 1 of 3

Authentication 101: The Basics of Call Center Authentication

Join part one to learn:

In this first session, we will explore a few key concepts around authentication. We will discuss the pros and cons of the different authentication factors that are recognized in the industry and take a look at the various tools and technologies that are being used for authentication today.

Want to learn more about sessions 2 and 3, click below: