Authentication 101: The Basics of Call Center Authentication is part one in a three-part series on authentication in the contact center.
In this first session, we will explore a few key concepts around authentication. We will discuss the pros and cons of the different authentication factors that are recognized in the industry and take a look at the various tools and technologies that are being used for authentication today.
Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.
5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide.
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