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[WEBINAR] Reducing Fraud Through Advanced IVR Technologies

Analyst Report Series: Featuring Forrester

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Original Air Date: Thursday, November 19 at 1:00 PM ET / 6:00 PM GMT

Forrester Guest Speaker: Merritt Maxim, VP, Research Director Serving Security & Risk Professionals

Pindrop Speaker: Mark Horne, Chief Marketing Officer

Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

Discover Resources →

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Merritt Maxim
VP, Research Director Serving Security & Risk Professionals, Forrester

Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape. Merritt has over 20 years of product management and product marketing experience in the IAM space, including stints at CA Technologies, Netegrity, Nuance, OpenPages, and RSA Security. Merritt has extensive experience in global go-to-market strategies, product positioning and strategy, competitive analysis, and sales enablement. Merritt has spoken at industry events such as the RSA Conference, Cloud Identity Summit, and IdentityNorth on a wide range of identity-related topics. He also coauthored the book Wireless Security. Merritt holds a BA (cum laude, with high honors) in history from Colgate University and an MBA from the MIT Sloan School of Management.

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellog School of Management.

In this webinar, learn more about the:

  • Emerging challenges, security risks, and evolutions in contact center fraud

  • How securing the IVR is important in order to stop contact center fraud 

  • Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels 

With a guest speaker from Forrester, the first broadcast in the Pindrop Analyst Report Series explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.

Pindrop Analyst Report Series: Join Pindrop Pulse for a three part webinar series including live analyst discussions.  This series will featuring Pindrop’s Chief Marketing Officer, Mark Horne and guest speakers from Forrester, Aite and Opus.


Full Analyst Report Series:

November 19: Reducing Fraud Through Advanced IVR Capabilities

Analyst Report Series: Featuring Forrester

Thursday, November 19 | 1:00-2:00 PM ET

December 3: Beat the Bad Guys: Ensure Safe and Secure Transactions in the IVR

Analyst Report Series: Featuring  Aite 

Thursday, December 3 | 1:00-2:00 PM ET 

December 10: How to Stop Fraud at the New Front Door

Analyst Report Series: Featuring Opus 

Thursday, December 10 | 1:00-2:00 PM ET

Register Here