Reducing Fraud Through Advanced IVR Technologies

Pindrop Featuring Forrester

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We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Merritt Maxim
VP, Research Director Serving Security & Risk Professionals, Forrester

Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape. 

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.


  • Emerging challenges, security risks, and evolutions in contact center fraud

  • How securing the IVR is important in order to stop contact center fraud 

  • Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels 




Featuring

ON-DEMAND WEBINAR

Original Air Date: Thursday, November 19 at 1 PM ET

Register Here

Watch this webinar to learn more about:

With a guest speaker from Forrester, the first broadcast in the Pindrop Analyst Report Series explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.



78%

of decision-makers noted that solving fraud in the IVR is their top call-center initiative.

Speakers:

Full Analyst Report Webinar Series

Watch Now

Pindrop Featuring Opus Research: Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center.

Webinar Date: Thursday, December 10 | 1:00-2:00 PM ET 

Register Here

Pindrop Featuring Aite: Contact Center Security Solutions Fraud For Detection in 2021 and Beyond

Original Webinar Date: Thursday, December 3 | 1:00-2:00 PM ET 


Merritt Maxim
VP, Research Director Serving Security & Risk Professionals, Forrester

Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape. 

Merritt Maxim
VP, Research Director Serving Security & Risk Professionals, Forrester

Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape.

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.


  • Emerging challenges, security risks, and evolutions in contact center fraud

  • How securing the IVR is important in order to stop contact center fraud 

  • Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels 




Watch this webinar to learn more about:

With a guest speaker from Forrester, the first broadcast in the Pindrop Analyst Report Series explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.



Speakers:

Full Analyst Report Webinar Series

Watch Here

Pindrop Featuring Opus Research: Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center.

Original Webinar Date: Thursday, December 10 | 1:00-2:00 PM ET 

Watch Here

Pindrop Featuring Aite: Contact Center Security Solutions Fraud For Detection in 2021 and Beyond

Original Webinar Date: Thursday, December 3 | 1:00-2:00 PM ET 


Watch this webinar to learn more about: