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[WEBINAR] Ask Me Anything (AMA): Fraud in the IVR

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Thursday, July 30, 1PM ET / 6PM BST
Jay Hart, Principal Sales Engineer at Pindrop

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Our 3-part webinar series, Protecting the IVR covered topics from the basics of fraud prevention in the IVR to the advantages IVR monitoring offers contact centers for the prevention of fraud across channels. The IVR webinar series is over but you can still get your IVR questions answered by Jay Hart, Pindrop Principal Sales Engineer. In our first “Ask Me Anything” live stream, where you can submit and have your IVR related questions answered live.

Join us for our Ask Me Anything (AMA) with Jay Hart happening live Thursday, July 30 at 1PM ET / 6PM BST. Leave your question(s) in the comment box at registration and tune in live to hear the response. 

Ask him anything IVR fraud like:

  • How do I know if I have fraud occurring in my IVR?
  • What can I do to mitigate fraud in the IVR?
  • How are bad guys leverage automated contact center systems to mine account information?
  • How can social engineering happen without ever speaking to a contact center agent?
  • How can I ensure contact center security without compromising customer experience?

Jay Hart
Principal Sales Engineer @ Pindrop

Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.

Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

Discover Resources →

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