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AI is fundamentally reshaping banking operations, from customer service chatbots to back office collaboration systems. Some can find AI to be complex, operationally challenging and hard to get right, but it does not have to be. In a recently released playbook we broke down the complexity of the AI ecosystem from an authentication and fraud protection perspective. Join Pindrop’s Principal Engineers, Jay Hart and Dave Dalebroux as they break down the Top 5 insights from the report in 15 minutes.
Original Air Date: Thursday, June 10 at 1 PM ET / 6 PM BST
Jay Hart
Principal, Solution Engineer
Pindrop
Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.
Dave Dalebroux
Principal, Solution Engineer
Pindrop
5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide.
AI is fundamentally reshaping banking operations, from customer service chatbots to back office collaboration systems. Some can find AI to be complex, operationally challenging and hard to get right, but it does not have to be. In a recently released playbook we broke down the complexity of the AI ecosystem from an authentication and fraud protection perspective. Join Pindrop’s Principal Engineers, Jay Hart and Dave Dalebroux as they break down the Top 5 insights from the report in 15 minutes.