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We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Voice fraud is a dangerous threat to your accounts and data, and these kinds of exploits hide behind the guise of being from a reputable and trustworthy company or person.

Fraudsters are increasingly moving from the digital to the telephony channel which is providing them with the ability to gather personal and sensitive information through one simple phone call to a call centre or consumer. 

In this podcast, we'll explore fraud terminology, the current state of voice fraud and what can we do to protect ourselves?


Max Kurton from Enterprise Management 360 interviews Dr. Nikolay Gaubitch Director of Research EMEA

Max Kurton

Enterprise Management 360

Max is an experienced host with a demonstrated history of working in the online media industry with over 10 years of experience in podcast presenting and production. Skilled in content management, video and audio presenting, editing, and social media marketing. 

Max is currently the Head of Content for EM360, a content platform that collects and communicates industry insight for its online communities through podcasts, videos, whitepapers, and articles.


  • What were some of the good calling experiences? What were the bad ones?  

  • How a bad authentication process could lead to a negative customer experience.

  • Why some firms are creating a competitive advantage in contact centers with frictionless authentication processes.

  • How can firms balance superior customer experience with security and cost.

$14 Billion Lost Annually to Fraud - What Can We Do About It?

Join Aite Group’s Senior Analyst, Shirley Inscoe, and Pindrop’s Chief Marketing Officer, Mark Horne as they unveil the findings.


Dr. Nikolay Gaubitch

Director of Research for EMEA 


Dr Nikolay Gaubitch is the Director of Research for EMEA, he leads the development of algorithms for future speech security technologies. Nikolay is an industry expert on ‘what’s happening within the world of phone fraud’.

Nikolay received a Ph.D. in acoustic signal processing from Imperial College London, he spent five years as a member of staff at Imperial College London, managing the Centre for Law Enforcement Audio Research (CLEAR). A further three years as a Postdoctoral Researcher with the Signal and Information Processing Laboratory (SIPLab) at Delft University of Technology where he worked on ad-hoc microphone arrays for speech enhancement in collaboration with Google. He is the co-author of more than 50 scientific publications and patents, the co-editor of the book "Speech Dereverberation", and he served as an Associate Editor of the journal IET Signal Processing.