Webcast Explores Fraud and Authentication Issues in Telephony Channel and Use Case on Fraud Mitigation
ATLANTA – February 11, 2014 – Pindrop Security, the pioneer in phone fraud prevention and call center authentication for banks and enterprise call centers, today announced the immediate availability of a webcast, “Deploying New Technologies to Secure Telephony and Authenticate Callers,” featuring Gartner Vice President and Distinguished Analyst Avivah Litan and E*TRADE Clearing Director of Fraud Operations Shawn Hall.
Financial Institutions are turning to a new generation of solutions to provide phone authentication and fraud detection as contact center fraud creates increasing losses for financial institutions. The webcast includes a testimonial from E*TRADE that examines their results after deploying the Pindrop Phoneprinting™ technology during Q2 of 2013.
“As our cyber defenses have become more robust, we’ve observed a migration to the phone channel. We needed to protect our call center agents from phone fraudsters,” said E*TRADE Clearing’s Hall. “Since implementing the Pindrop solution, our phone fraud detection rates have increased dramatically and we’ve been able to leverage the data generated by Pindrop throughout the organization, keeping accounts safer across the board.”
“The best security is always layered security, and this principle holds true when securing the telephony channel,” said Litan. “Using voice biometrics combined with phoneprinting provides the strongest method for authenticating callers and detecting fraudsters, but using each technology on its own also has many proven benefits.”
Pindrop Security’s phoneprinting technology analyzes the audio content of a phone call. Phoneprinting analyzes phone call audio for anomalies that indicate a threat. It can determine the region the call originated from and determine if the call was from a landline, cell phone or specific VoIP provider. These pieces of information provide an unprecedented level of insight into caller behavior.
The webcast is available for download on-demand. To register, visit this link.
About Pindrop Security
Pindrop Security, headquartered in Atlanta, Ga., is a privately-held company that provides enterprise solutions that help prevent phone-based fraud. Its breakthrough phoneprinting technology can identify phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as authenticating legitimate callers. We have helped enterprises eliminate financial losses and reduce operational costs on their phone channel. Pindrop’s customers include two of the top five banks and one of the leading online brokerages. Named SC Magazine 2013 Rookie Security Company of the Year, a Gartner “Cool Vendor” in Enterprise Unified Communications and Network Services for 2012 and one of the 10 Most Innovative Companies at the 2012 RSA conference, Pindrop Security’s solutions restore enterprises’ confidence in the security of phone-based transactions.
 Avivah Litan. Gartner Research Note, “Using Voice Biometrics and Phone Printing to Secure Telephony and Authenticate Callers.” July 30, 2013.