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Blog

Phone Security Issues

25
Jul

Last week, Pindrop’s CEO, Vijay Balasubramaniyan, was featured on Quora, a question-and-answer forum where questions are asked and answered by its’ multitude of users. Available in Spanish and French, Quora has plans to expand to other languages with its $1.8 billion in Series D funding. With over 200 million monthly viewers, Quora is a popular […]

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24
Jul

Earlier this year, Gartner released a report which shed new light on how organisations can continue their pursuit against contact centre fraud. Analysts Tricia Phillips and Jonathan Care recommend to “partner with contact centre leadership or third-party providers to implement fraud-prevention-based phoneprinting technology. This, they suggest, will help improve customer authentication and reduce call times […]

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21
Jul

We use voice controls to adjust the temperatures of our homes, order movies on-demand, schedule appointments using virtual assistants, and even accommodate in driving. With each advancement in voice-to-machine communication, the interaction becomes more human, expanding the types of opportunities for voice as an interface. However, with these leaps in consumer voice interfaces like Amazon […]

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17
Jul

How Phone Fraud by Actresses Damages Customer Trust in Businesses Breaches and fraud cost businesses their reputations. If you can’t protect your customers’ data – or their money – then how can you expect to earn their trust? But sometimes keeping customers safe and maintaining operational efficiency can tug the business in opposite directions. In […]

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12
Jul

How the “Distorted Please” is Taking Advantage of Your Staff You run a tight ship in your call centre. Your agents are highly trained to provide excellent customer service and resolve calls quickly. But this commitment to making customers happy comes at a cost. It makes you a target for fraud. Attackers know that your […]

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10
Jul

How a Polite Welsh Lady is Racking up Phone Fraud Losses for Businesses Of the many channels targeted by fraudsters, the call centre is perhaps the most popular. In fact, 61% of fraud losses from account takeovers involve it, according to research by Aite Group. The reason is obvious. More often than not, phone defences […]

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05
Jul

Last week, the 18th annual Call Center Week, arranged by the International Quality and Production Center (IQPC), took place at the Mirage in Las Vegas. Featuring a number of global leaders and keynote speakers, as well as a multitude of workshops, exhibitors, and sponsors, the conference aimed to personalize the journey to perfecting the customer […]

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28
Jun

The General Data Protection Regulation (GDPR) is a legal framework for the handling of personal data of individuals based in the European Union (EU), regardless of where their data ends up being held or used. As consumers, we are living in a highly connected world where we are constantly adopting new digital behaviors. With these […]

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