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Blog

Phone Security Issues

08
Mar

Retail is now the number one target for cyberattacks. Because retailers hold large volumes of highly distributed personal information, including credit card data, these organizations are attractive environments for fraudsters to breach. In 2015, $60 billion was lost to retailers in the United States due to fraudulent activity. The phone channel is the weakest link […]

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07
Mar

PSCU, the nation’s leading credit union service organization, has partnered with Pindrop to identify and prevent call center authentication fraud. Call center fraud occurs when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. PSCU is the first credit union service provider to utilize Pindrop’s proprietary platform for […]

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23
Feb

By: Vijay Balasubramaniyan, CEO, CTO & Co-Founder Pindrop is in a period of hyper-growth. In 2016, Pindrop doubled its customer base and saw revenues increase more than 100% year-over-year. For years, enterprise companies have been investing heavily in both physical and cyber security, leaving one place where customer information is not as protected – call […]

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17
Feb

As the implementation of voice biometrics has become increasingly popular as a form of identification and authentication, researchers are challenged with determining how users’ voices change over time. New research shows that voices age significantly, even in the short term, making positive authentication more difficult with just voice biometrics alone. One obstacle making the measurement […]

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24
Jan

Last week, Pindrop joined nearly 35,000 attendees at the NRF Annual Convention and EXPO in New York City. According to speakers from the event, retail brands will need to focus on their customers, their technology, and their leadership in 2017. Customer priorities are constantly adapting as available technology changes. These new innovations and technical capabilities […]

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28
Dec

Contact center fraud loss is expected to double from $393M to $775M by 2020. Despite the intent to administer positive and timely customer experiences, contact centers agents often fall victim to the social engineering methods that enable fraud attacks. Fraud attacks increase operational costs, decrease customer satisfaction, and jeopardize brand reputation as customer data is […]

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30
Nov

Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues, interviewed 25 executives at 18 of the top 40 largest U.S. financial institutions based on asset size in order to provide an evaluation of the current state of fraud. New research proves that contact centers are being attacked more than […]

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10
Nov

Analysts at Aite Group have identified five key security and service steps that legacy solutions are failing to perform. These are the features that are keeping Caller ID, KBA, and voice biometrics from being viable anti-fraud and authentication solutions for the contact center. With 61% of account takeovers traced back to the contact center, this […]

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26
Oct

1. What are the key challenges of authenticating callers into the call center and IVR channels? Traditional contact center anti-fraud and authentication methods no longer stand up to the advanced tactics leveraged by today’s criminals. Most contact centers rely on caller ID, a facility that identifies and displays the telephone numbers of incoming calls made […]

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11
Oct

Pindrop’s patented technology, Phoneprinting™, analyzes 147 different factors in the audio of a phone call in order to create a unique signature that allows contact centers to authenticate callers and detect fraud. To create a phoneprint, Pindrop examines the  call audio and breaks it down by to it’s most subtle characteristics. This allows a fraud […]

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