full
image
#666666
https://www.pindrop.com/wp-content/themes/zap-installable/
https://www.pindrop.com/
#F15A23
style1

Blog

Phone Security Issues

24
May

Citizens expect to be able to contact their government agencies over the phone. Even though contact center representatives are trained to look out for red flags and call characteristics associated with fraud, the lack of multi-layered authentication, the use of social engineering, and the exploitation of the black market enables fraudsters to gain access to […]

read more
17
May

Call centers in healthcare and insurance industries are often utilized in stressful or unpleasant times concerning complicated issues. However, these providers have limited security measures to determine whether the person they are talking to is the actual policyholder or patient, thus making these industries susceptible to phone fraud. Insurance agencies experienced a massive increase in fraudulent […]

read more
10
May

Throughout 2016, Pindrop analyzed more 700 million phone calls – many of them coming from companies that receive more than 40 million calls per year. Phone fraud has increased 113% cross-industry from 1 in every 2,000 calls in 2015 to 1 in every 937 calls in 2016. While all industries are experiencing increased fraud rates, […]

read more
0 No comments
26
Apr

Fraudsters are targeting call centers at an unprecedented clip, with one in every 937 calls being fraudulent, according to new data published today in the Pindrop 2017 Call Center Fraud Report. The data, compiled from Pindrop® Labs enterprise customers around the world, shows that the rate of fraudulent calls hitting call centers is continuing to […]

read more
0 No comments
13
Apr

Martin Dodd, Managing Director, Connect, Lloyds Banking Group With the spotlight remaining on the evolving threat of online fraud, phone fraud is an area that is often overlooked. It is, however, an area where fraudsters, aided by new technology, still look for opportunities. Smarter thinking, collaboration and using innovation are helping organisations to stay a […]

read more
07
Apr

The General Data Protection Regulation (GDPR) comes into effect on May 25th 2018. This means you have less than 500 days to get on top of it. Failure to adhere to these new rules will result in regulatory fines of up to €10M, or 2% of your global annual turnover. The GDPR is a significant […]

read more
0 No comments
05
Apr

While the retail experience is becoming increasingly omnichannel, retailers are still neglecting the phone channel, the weakest link in security, as a common point of access for customers. Despite the intent to administer positive customer experiences, call center agents often fall victim to the methods that enable fraud attacks. Top 5 Threats 61% of fraud […]

read more
0 No comments
08
Mar

Retail is now the number one target for cyberattacks. Because retailers hold large volumes of highly distributed personal information, including credit card data, these organizations are attractive environments for fraudsters to breach. In 2015, $60 billion was lost to retailers in the United States due to fraudulent activity. The phone channel is the weakest link […]

read more
0 No comments
07
Mar

PSCU, the nation’s leading credit union service organization, has partnered with Pindrop to identify and prevent call center authentication fraud. Call center fraud occurs when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. PSCU is the first credit union service provider to utilize Pindrop’s proprietary platform for […]

read more
0 No comments
default
Loading posts...
link
#5C5C5C
on
loading
off