Reseller agreement addresses 45% increase in contact center fraud
Atlanta, GA – September 15, 2016 – Pindrop, the pioneer in call center fraud prevention and authentication, announced a reseller agreement with Genesys, the market leader in omnichannel customer experience and contact center solutions. As part of the agreement, Genesys global sales teams are able to offer Pindrop’s Fraud Detection System with the Genesys Customer Experience Platform to prevent fraudulent phone calls in to contact centers while also preventing potential financial loss and increasing agent productivity.
“Identifying fraudulent calls requires a unified, real-time analysis of many call characteristics, and Pindrop is a solid security solution pulling this information together for contact center voice interactions,” said Merijn te Booij, Chief Marketing Officer at Genesys. “The combination of Pindrop’s solution together with the Genesys Customer Experience Platform provides strong value for contact centers in the ongoing fight against fraud.”
Attackers targeting call centers today are gaining access to funds and stealing merchandise, costing companies millions of dollars in losses each year. They can also use the call center to gather, test and augment personal data for future attacks or to sell on the black market. Pindrop’s Annual State of Call Center Fraud report, issued in May 2016 found:
- 1 in 2,000 calls are fraudulent, a 45 percent increase since 2013
- Businesses lost an average of $0.65 to fraud per call
- A major call center managing 40 million calls per year could expect to see $17 to $27 million in fraudulent transaction losses annually.
“With our solutions mitigating phone fraud for three of the four largest banks in the U.S., leading insurance companies and brokerages, we’re committed to stopping the bad guys and making sure that real callers and customers have a seamless customer experience,” said Vijay Balasubramaniyan, CEO and co-founder of Pindrop. “We are excited this agreement will help the customers of Genesys focus on providing great customer experience, while letting our integrated solution weed out the fraud.”
To learn more about the Pindrop’s Call Center Anti-Fraud Solutions offerings, visit: https://www.pindrop.com/call-center-anti-fraud-solutions/
Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses. Pindrop was founded in 2011 and is venture backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, Google Capital, GV and IVP. In total, Pindrop has raised $122 million.