This December, Pindrop together with Suntrust is holding the 2nd annual one-day event in Atlanta, GA. ICX Banking Summit will provide thought leadership, informational sessions, peer lead strategic planning roundtables, combined with benchmarks from industry leaders and good old fashioned networking.  

We’ve designed the ICX Banking agenda with the executive in mind working to achieve the same goals; partnering to provide excellence in customer authentication, voice security, and superior customer experiences. 

EVENT DETAILS

2019 Agenda Check back often for speaker announcements! 

ICX Banking Summit 

December 09-10, 2019 Atlanta, GA 

Whitley Hotel


AGENDA AT A GLANCE

Monday, December 09 

5:00pm - 6:00pm - Onsite Registration 

6:00pm - 9:00pm - Welcome Reception and Networking Dinner 

Tuesday, December 10 

8:00am - 8:45am - Breakfast 

8:45am - 5:00pm - Meeting 

5:00pm - Depart 


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EVENT DETAILS

ICX BANKING EDITION

This December, Pindrop together with Suntrust is holding the 2nd annual one-day event in Atlanta, GA. ICX Banking Summit will provide thought leadership, informational sessions, peer lead strategic planning roundtables, combined with benchmarks from industry leaders and good old fashioned networking.  

We’ve designed the ICX Banking agenda with the executive in mind working to achieve the same goals; partnering to provide excellence in customer authentication, voice security, and superior customer experiences. 

In this demo, you will discover how OncoLens can help: 

--Highlights from ICX 2019-- 

--SPONSORED BY--

---SPONSORED BY---

What You Can Expect: 

Thought leadership and insights on industry initiatives directly from the source. Hear from banking executives on what initiatives they are driving, what obstacles they faced, and what direction they see their companies future heading.  

Networking opportunities with both hosts of the events, Pindrop and SunTrust, along with fraud and CX leaders from many of the top U.S. banking institutions in a small and intimate setting  

Informational and interactive sessions from the industry's most respected minds on topics such as Artificial Intelligence, Machine Learning, Fraud Prevention, Customer Experience,Identity and Authentication strategies 

Gather with other Banking executive who share common challenges, a space to discuss ideas, trends, and approaches to these issues.

WHO'S ATTENDING? 

  • Fraud Losses and Investigations 
  • Customer Authentication  
  • Call Center Operations  
  • Customer Experience  

Sr. Leaders responsible for:

The Whitley  

THE WHITLEY A reflection of the chic elegance of its Buckhead surroundings, The Whitley, a Luxury Collection Hotel, seamlessly marries history and sophistication with timeless Southern tradition. Boasting 507 guestrooms including 56 spacious suites, our hotel is equally suited to business and pleasure, thanks to its more than 40,000 square feet of meeting and event space with indoor and outdoor function areas, as well as easy spaces for dining all day in Trade Root Restaurant and Lounge. We invite you to step into our beautifully redesigned hotel and experience authentic hospitality at its finest. 

No matter the occasion, enjoy the extraordinary service of The Whitley, part of the luxury brand portfolio of Marriott International.

VIEW THE BROCHURE 

Enjoy some of the fantastic things Atlanta has to offer from outdoor activities on the Beltline, take a Zombie bus tour, enjoy one of the world's largest aquariums, learn about Atlanta’s role in the civil war or civil rights movements, or just relax with your favorite spa treatment at the Whitney Hotel, which is located steps away from Atlanta’s premier shopping experience.

Atlanta Area Attractions

PAST ICX EVENT GALLERY

TOPICS

1. The Future of Voice 

2. AI and Contact Center - Today and Tomorrow 

3. “Fighting Fraud in the IVR: A Top Us Bank’s Strategy for Securing the Omnichannel” 

4. Securing the customer journey - Get the real stories on how fraudsters operate, and how your peers are dealing with them 

5. Modernizing Contact Center security - Why SMS, Tokens, and OTPs are failing the industry 

6. How Identity and Security enables personalization and efficiency 

7. Optimizing fraud casework, a study in efficiency (BI Team) 

8. Round Table Discussion: CX initiatives and ROI - Unicorn or Achievable? 



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