Individuals driven by criminal intent will always gravitate toward the path of least resistance. In the context of fraud, the easiest way to do this is through the contact center, as they provide an easy opportunity to set up an individual or organizational fraud. 

In summary, the only way organizations can operate in a digital economy is to offer effective but invisible security. That means frictionless authentication and end-to-end fraud detection. 

Learn more about the "Fraudster Journey" and how to keep your contact center secure as the criminals get smarter. 

• 61% of all fraud activity can be traced back to the call center according to research from US based Aite Group 

• Pindrop’s 2018 Voice Intelligence Report states 77% of ID theft starts with the phone. This is underpinned with the insight that over 60% of confirmed fraud calls were information gathering by criminals to then achieve fraud in the online channel 

• Gartner predicts that by 2020, 75% of omni-channel customer-facing organizations will sustain a targeted, cross-channel fraud attack and the contact center will be the primary point of compromise. 

Learn How You Can Keep Your Contact Centers Secure As Fraud Intensifies and Gets Smarter

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At As call centers continue to evolve, the Internet of Things (IoT) is quickly emerging and changing the way we interact with technology. This shift to voice is requiring a massive rethink about how to handle security. Pindrop is leading the way toward a quickly emerging future of secure, trusted, and convenient voice interactions. 

The Fraudster Journey

"Keeping Contact Centers Secure As Fraud Intensifies and Gets Smarter"

Individuals driven by criminal intent will always gravitate toward the path of least resistance. In the context of fraud, the easiest way to do this is through the contact center, as they provide an easy opportunity to set up an individual or organizational fraud. 

In summary, the only way organizations can operate in a digital economy is to offer effective but invisible security. That means frictionless authentication and end-to-end fraud detection. 

Learn more about the "Fraudster Journey" and how to keep your contact center secure as the criminals get smarter. 

FREE WHITE PAPER & INFOGRAPHICS

In these assets, we will explore how:

of businesses want advanced authentication with security measures that have little or no impact on the digital customer experience.

are the expected application fraud losses related to demand deposit accounts (DDAs) by 2020, as forecasted by Aite Group. 

US PII records exposed according to a 2019 data breach report from the Identity Theft Resource Center.

Did You Know? 

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