Explore Evolutions in Banking CX Expectations In our 2020 Report
Improve Omnichannel Experience in Banking In A Contactless Economy
Contactless banking has become a necessity, and customer experience expectations have evolved. It is time Fintech trends adapt to the new contactless economy; to help organizations better understand changes in consumer expectations, Pindrop has commissioned consumer research on expectations related to banking.
Contact with financial institutions either remained at the same levels or rose
Fintech Trends Beyond 2020 Will Reflect The Contactless Economy
Used mobile banking more during the pandemic
As we plan for what’s next, financial institutions have rightly started to ask: “Do I need to have a physical branch to do business?”
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28%
Pindrop has commissioned consumer research to help you better understand changes in consumer expectations related to banking CX.
Explore Evolutions in Banking CX Expectations In our 2020 Report
11%
Called their providers more during the pandemic.
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