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Explore Evolutions in Banking CX Expectations In our 2020 Report

Improve Omnichannel Experience in Banking In A Contactless Economy

Contactless banking has become a necessity, and customer experience expectations have evolved. It is time Fintech trends adapt to the new contactless economy;  to help organizations better understand changes in consumer expectations, Pindrop has commissioned consumer research on expectations related to banking. 

 

Contact with financial institutions either remained at the same levels or rose 

Fintech Trends Beyond 2020 Will Reflect The Contactless Economy

Used mobile banking more during the pandemic

As we plan for what’s next, financial institutions have rightly started to ask: “Do I need to have a physical branch to do business?” 

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90%

28%

Pindrop has commissioned consumer research to help you better understand changes in consumer expectations related to banking CX.

Explore Evolutions in Banking CX Expectations In our 2020 Report

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11%

Called their providers more during the pandemic.

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