Telecommunications companies’ call centers are enticing targets for many reasons. Fraudsters steal products, services, identities, and account information to sell on the black market or to enable cross-channel attacks.
HANGING UP ON TELECOM CHALLENGES
Poor Customer Experience
PINDROP® PANORAMA: A PLATFORM TO FIT YOUR CALL CENTER
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
Identify repeat fraudsters
Invisibility score calls for fraud risk
Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
Reduce average handle time
Improve IVR containment rates and self-service
Improve customer experience
PINDROP® LABS FOUND THAT ONE IN EVERY 937 TELECOM CALLS IS FRAUDULENT
— Pindrop® Labs 2017 Fraud Report