Telco

Protecting the

Telecommunications industry

Telecommunications companies are enticing call center targets for many reasons. Fraudsters steal products, services, identities, and account information to sell on the black market or to enable cross-channel attacks. 

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HANGING UP ON TELECOM CHALLENGES

Telecom call centers are under attack. Current anti-fraud and authentication solutions struggle to battle these fraudsters. Caller ID is easily spoofed and answers to knowledge-based authentication questions can be purchased on the black market. So how do telecom call centers deter fraud while providing a seamless experience for legitimate customers?

Attractive Targets

Expensive stolen phones are easily resold on the black market

Poor Customer Experience

Ineffective authentication solutions make legitimate customers feel like criminals

Weak Protection

Relying only on legacy solutions makes telecommunications call center security the weakest link

Pindrop® Labs found that 1 in every 937 telecom calls is fraudulent

— Pindrop Labs 2017 Fraud Report

HOW PINDROP PROTECTS TELECOMMUNICATIONS

Pindrop® anti-fraud and authentication solutions help telecom call centers to reduce fraud, improve customer experience, lower operational costs, and protect customer accounts.

REDUCE FRAUD

Pindrop solutions help call centers detect suspicious callers most likely to commit fraud or create a fake “new” account before they can make a fraudulent purchase.

IMPROVE CUSTOMER EXPERIENCE

Pindrop solutions help telecom call centers reduce time spent on authentication processes that frustrate legitimate customers. By letting agents get straight to helping the customer, call centers improve customer experience, customer retention, and competitiveness.

REDUCE CALL HANDLE TIME

By streamlining authentication processes according to risk, Pindrop solutions help call centers to reduce the average handle time for low risk callers. Reducing AHT—even by seconds—helps telecommunications call centers with a high volume of calls reduce operational costs.

PROTECT BRAND REPUTATION

By identifying fraudulent callers during the early reconnaissance phases of an attack, Pindrop solutions help call centers prevent attacks and keep brand reputations high.