According to Pindrop® Labs, one out of every 491 calls to a retail call center is fraud. Yet, many anti-fraud and authentication solutions just aren’t up to the task of fending off aggressive fraudsters.
PASS THE GOOD GUYS & FAIL THE BAD GUYS QUICKLY & EFFICIENTLY
Increasing Fraud Rate
Poor Customer Experience & Loyalty
PINDROP® PANORAMA: A PLATFORM TO FIT YOUR CALL CENTER
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
Identify repeat fraudsters
Invisibility score calls for fraud risk
Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
Reduce average handle time
Improve IVR containment rates and self-service
Improve customer experience
IN 2014, PINDROP® LABS FOUND THAT ONE IN 1,000 CALLS INTO A RETAIL CALL CENTER WAS FRAUDULENT. ONLY TWO YEARS LATER, THAT NUMBER HAS JUMPED TO ONE IN 491.
— Pindrop® Labs 2017 Fraud Report