Government agencies guard sensitive data — and fraudsters know it. That’s why their complex cross-channel attacks exploit the phone channel, leading to data breaches that expose private citizen data and create national security risks.
Consequences of a Call Center Data Breach Are Far-Reaching
Not effectively protecting call center data leads to identity theft, public safety concerns and enabling illegal activities such as terrorism — not to mention investigations, lawsuits, and decision-makers losing their jobs as public outcry and bad press ensue.
Citizens rely heavily on the government’s ability to protect them
Legacy authentication solutions place citizen data and national security at risk
High Operational Costs
Ineffective authentication processes are costly when trying to identify legitimate callers
Pindrop® Panorama: A Platform to Fit Your Call Center
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
- Identify repeat fraudsters
- Invisibility score calls for fraud risk
- Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
- Reduce average handle time
- Improve IVR containment rates and self-service
- Improve customer experience
PINDROP® LABS UNCOVERED A 113% INCREASE IN CALL CENTER FRAUD SINCE LAST YEAR
— Pindrop Labs 2017 Fraud Report
HOW PINDROP® PROTECTS GOVERNMENT
Pindrop® anti-fraud and authentication solutions help government call centers protect citizen and government data, increase public safety.
PROTECT CITIZEN & GOVERNMENT DATA
Detect high-risk callers most likely to be identity thieves, criminals, or foreign agents before they have a chance to breach a government agency.
IMPROVE CUSTOMER EXPERIENCE
Wasting time with inefficient KBAs, caller ID, and voice biometric authentication only impedes the process for callers and agents.
USE TAXPAYER DOLLARS & RESOURCES MORE EFFICIENTLY
By increasing government call center security to flag fraudulent callers, Pindrop® solutions help increase efficiency when dealing with legitimate callers.
REDUCE FRAUD LOSS
Pindrop® Labs research shows that the average call center in the United States loses $0.58 to fraud per call, and public sector call centers should expect similar losses. Pindrop solutions help reduce call center fraud loss.