Government agencies guard sensitive data — and fraudsters know it. That’s why their complex cross-channel attacks exploit the phone channel, leading to data breaches that expose private citizen data and create national security risks.
CONSEQUENCES OF A CALL CENTER DATA BREACH ARE FAR-REACHING
High Operational Costs
PINDROP® PANORAMA: A PLATFORM TO FIT YOUR CALL CENTER
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
Identify repeat fraudsters
Invisibility score calls for fraud risk
Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
Reduce average handle time
Improve IVR containment rates and self-service
Improve customer experience
PINDROP® LABS UNCOVERED A 113% INCREASE IN CALL CENTER FRAUD SINCE LAST YEAR
— Pindrop Labs 2017 Fraud Report