CALL CENTRE

ANTI-FRAUD & AUTHENTICATION

Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centres establish security, identity and trust on every voice interaction. 

INTRODUCING PINDROP® PASSPORT FOR PASSIVE CALLER AUTHENTICATION

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THE CALL CENTRE IS UNDER ATTACK

Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We’ve analysed more than 1.1 billion calls to truly understand the impacts.

Loss Caused by Phone Fraud

Price of Ineffective Authentication

Fail Validation Questions

OUR PROVEN SOLUTIONS ADDRESS CALL CENTRE SECURITY ISSUES HEAD ON

Call centres exist to deliver fast, direct, and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop customers report:

LOWERED FRAUD LOSS

Reduced fraud loss exposure by up to $500K for every 1M calls

REDUCED OPERATIONS COSTS

Lowered average handle times by up to 60 seconds

IMPROVED CUSTOMER EXPERIENCE

Up to 30% more callers passively authenticated

Call Center Fraud Protection with Pindrop

PROTECTED BRAND REPUTATION

41% of customers affected by call centre attacks blame the brand

NEXT GENERATION CALL CENTRE SOLUTIONS

 Pindrop’s patented, multi-factor solutions provide intelligence on every call encountered, helping separate legitimate customers and fraudsters.

Pindrop helps call centres detect fraud throughout the lifecycle of a call by analysing the audio, voice, behaviour and metadata to create call risk scores and fraudster profiles.

  • Identify repeat fraudsters
  • Invisibility score calls for fraud risk
  • Reduce KBA for low-risk callers

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Pindrop helps call centres passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behaviour.

  • Reduce average handle time
  • Improve IVR containment rates and self-service
  • Improve customer experience

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PINDROP BY THE NUMBERS

Many of the largest enterprises in the world use Pindrop’s call centre solutions.

CALLS PROTECTED ANNUALLY

FRAUD CALLS DETECTED ANNUALLY

FRAUD EXPOSURE DETECTED ANNUALLY

JOIN US AS WE CHANGE THE FUTURE

Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity and trust on every voice interaction.

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2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.