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CALL CENTRE

ANTI-FRAUD & AUTHENTICATION

Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centres establish security, identity and trust on every voice interaction.

INTRODUCING PINDROP® PASSPORT FOR PASSIVE CALLER AUTHENTICATION

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THE CALL CENTRE IS UNDER ATTACK

Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We’ve analysed more than 1.1 billion calls to truly understand the impacts.

Loss Caused by Phone Fraud

Price of Ineffective Authentication

Fail Validation Questions

 

 

OUR PROVEN SOLUTIONS ADDRESS CALL CENTRE IDENTITY ISSUES HEAD ON

Call centres exist to deliver fast, direct and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop customers report:

Reduce Call Center Fraud Loss with Pindrop

LOWERED FRAUD LOSS

Reduced fraud loss exposure by up to $500K for every 1M calls

Pindrop Call Center Authentication Solutions Lower Cost

REDUCED OPERATIONS COSTS

Lowered average handle times by up to 60 seconds

Pindrop Call Center Anti Fraud & Authentication

IMPROVED CUSTOMER EXPERIENCE

Up to 30% more callers passively authenticated

Pindrop Call Center Fraud Protection

PROTECTED BRAND REPUTATION

41% of customers affected by call centre attacks blame the brand

NEXT GENERATION CALL CENTRE SOLUTIONS

Pindrop’s patented, multi-factor solutions provide intelligence on every call encountered, helping separate legitimate customers and fraudsters.

Pindrop helps call centres detect fraud throughout the lifecycle of a call by analysing the audio, voice, behaviour and metadata to create call risk scores and fraudster profiles.

  • Identify repeat fraudsters
  • Invisibility score calls for fraud risk
  • Reduce KBA for low-risk callers

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Pindrop helps call centres passively authenticate customers by creating unique multi-factor credentials based on device, voice and behaviour.

  • Reduce average handle time
  • Improve IVR containment rates and self-service
  • Improve customer experience

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PINDROP BY THE NUMBERS

Many of the largest enterprises in the world use Pindrop’s call centre solutions.

CALLS PROTECTED ANNUALLY

FRAUD CALLS DETECTED ANNUALLY

FRAUD EXPOSURE DETECTED ANNUALLY

JOIN US AS WE CHANGE THE FUTURE

Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity and trust on every voice interaction.

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Pindrop® Panorama: Beating the Balancing Act of Security and Customer Service