ANTI-FRAUD & AUTHENTICATION
Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centres establish security, identity and trust on every voice interaction.
INTRODUCING PINDROP® PASSPORT FOR PASSIVE CALLER AUTHENTICATION
THE CALL CENTRE IS UNDER ATTACK
Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We’ve analysed more than 1.1 billion calls to truly understand the impacts.
Loss Caused by Phone Fraud
Price of Ineffective Authentication
Fail Validation Questions
NEXT GENERATION CALL CENTRE SOLUTIONS
Pindrop’s patented, multi-factor solutions provide intelligence on every call encountered, helping separate legitimate customers and fraudsters.
Pindrop helps call centres detect fraud throughout the lifecycle of a call by analysing the audio, voice, behaviour and metadata to create call risk scores and fraudster profiles.
- Identify repeat fraudsters
- Invisibility score calls for fraud risk
- Reduce KBA for low-risk callers
Pindrop helps call centres passively authenticate customers by creating unique multi-factor credentials based on device, voice and behaviour.
- Reduce average handle time
- Improve IVR containment rates and self-service
- Improve customer experience
PINDROP BY THE NUMBERS
Many of the largest enterprises in the world use Pindrop’s call centre solutions.