HELP STOP CALL CENTRE FRAUD &
IMPROVE CUSTOMER AUTHENTICATION
Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centres establish security, identity and trust on every voice interaction.
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THE CALL CENTRE IS UNDER ATTACK
annual losses due to phone fraud
wasted on ineffective authentication
of customers fail authentication questions
OUR PROVEN SOLUTIONS ADDRESS CALL CENTRE SECURITY ISSUES HEAD ON
Call centres exist to deliver a fast, direct and highly effective customer experience – an impossible task if you can’t distinguish between legitimate customers and fraudsters. Pindrop customers report:
LOWER FRAUD LOSS
Spend less time on KBAs and more time on customer service
REDUCED OPERATIONS COSTS
Average handling times up to 60 seconds lower
IMPROVED CUSTOMER EXPERIENCE
Up to 30% more callers passively authenticated
PROTECTED BRAND EXPERIENCE
41% of customers affected by call centre attacks blame the brand
PINDROP BY NUMBERS
Pindrop call centre solutions are used globally, at many of the largest enterprises in the world.
calls protected annually
fraud calls detected annually
fraud exposure detected annually
JOIN US AS WE CHANGE THE FUTURE
Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity and trust on every voice interaction.