HELP STOP CALL CENTRE FRAUD &

IMPROVE CUSTOMER AUTHENTICATION

Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centres establish security, identity and trust on every voice interaction.

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THE CALL CENTRE IS UNDER ATTACK

$14 Billion in annual losses due to phone fraud

annual losses due to phone fraud

$8 Billion wasted on ineffective authentication

wasted on ineffective authentication

of customers fail authentication questions

 

 

OUR PROVEN SOLUTIONS ADDRESS CALL CENTRE SECURITY ISSUES HEAD ON

Call centres exist to deliver a fast, direct and highly effective customer experience – an impossible task if you can’t distinguish between legitimate customers and fraudsters. Pindrop customers report:

Reduce Call Center Fraud Loss with Pindrop

LOWER FRAUD LOSS

Spend less time on KBAs and more time on customer service

Pindrop Call Center Authentication Solutions Lower Cost

REDUCED OPERATIONS COSTS

Average handling times up to 60 seconds lower

Pindrop Call Center Anti Fraud & Authentication

IMPROVED CUSTOMER EXPERIENCE

Up to 30% more callers passively authenticated

Pindrop Call Center Fraud Protection

PROTECTED BRAND EXPERIENCE

41% of customers affected by call centre attacks blame the brand

PINDROP BY NUMBERS

Pindrop call centre solutions are used globally, at many of the largest enterprises in the world.

calls protected annually

fraud calls detected annually

$200 Million in Fraud Exposure Detected Annually

fraud exposure detected annually

JOIN US AS WE CHANGE THE FUTURE

Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity and trust on every voice interaction.

Learn More About Working at Pindrop®

Webinar: TACKLING THE 113% FRAUD INCREASE IN CALL CENTERS