January 15, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
CALL CENTRE
ANTI-FRAUD & AUTHENTICATION
Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centres establish security, identity and trust on every voice interaction.
INTRODUCING PINDROP® PASSPORT FOR PASSIVE CALLER AUTHENTICATION
THE CALL CENTRE IS UNDER ATTACK
Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We’ve analysed more than 1.1 billion calls to truly understand the impacts.
Loss Caused by Phone Fraud
Price of Ineffective Authentication
Fail Validation Questions
OUR PROVEN SOLUTIONS ADDRESS CALL CENTRE IDENTITY ISSUES HEAD ON
Call centres exist to deliver fast, direct and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop customers report:
LOWERED FRAUD LOSS
Reduced fraud loss exposure by up to $500K for every 1M calls
REDUCED OPERATIONS COSTS
Lowered average handle times by up to 60 seconds
IMPROVED CUSTOMER EXPERIENCE
Up to 30% more callers passively authenticated
PROTECTED BRAND REPUTATION
41% of customers affected by call centre attacks blame the brand
NEXT GENERATION CALL CENTRE SOLUTIONS
Pindrop’s patented, multi-factor solutions provide intelligence on every call encountered, helping separate legitimate customers and fraudsters.
Pindrop helps call centres detect fraud throughout the lifecycle of a call by analysing the audio, voice, behaviour and metadata to create call risk scores and fraudster profiles.
- Identify repeat fraudsters
- Invisibility score calls for fraud risk
- Reduce KBA for low-risk callers
Pindrop helps call centres passively authenticate customers by creating unique multi-factor credentials based on device, voice and behaviour.
- Reduce average handle time
- Improve IVR containment rates and self-service
- Improve customer experience
PINDROP BY THE NUMBERS
Many of the largest enterprises in the world use Pindrop’s call centre solutions.
CALLS PROTECTED ANNUALLY
FRAUD CALLS DETECTED ANNUALLY
FRAUD EXPOSURE DETECTED ANNUALLY
JOIN US AS WE CHANGE THE FUTURE
Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity and trust on every voice interaction.