February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centres establish security, identity and trust on every voice interaction.
INTRODUCING PINDROP® PASSPORT FOR PASSIVE CALLER AUTHENTICATION
Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We’ve analysed more than 1.1 billion calls to truly understand the impacts.
Pindrop’s patented, multi-factor solutions provide intelligence on every call encountered, helping separate legitimate customers and fraudsters.
Pindrop helps call centres detect fraud throughout the lifecycle of a call by analysing the audio, voice, behaviour and metadata to create call risk scores and fraudster profiles.
Pindrop helps call centres passively authenticate customers by creating unique multi-factor credentials based on device, voice and behaviour.
Many of the largest enterprises in the world use Pindrop’s call centre solutions.