Gartner: Securing the Phone Channel

Gartner: Securing the Phone Channel

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Improving call center and IVR interactions with stronger authentication and fraud detection.

Improving call center and IVR interactions with
stronger authentication and fraud detection.

Lloyds Banking Group is the first financial institution in Europe to introduce Pindrop. Hear how they plan to use Phoneprinting™ to help protect over 30 million customers from phone fraudsters.

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Lloyds Banking Group
Implements Phoneprinting

Lloyds Banking Group Implements Phoneprinting

Know Your Caller

Know Your Caller

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Caller Anti Fraud and Authentication for Enterprise Contact Centers

Caller Anti Fraud and Authentication for Enterprise Contact Centers

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2016 Call Center Fraud Report is now Available  DOWNLOAD NOW

2016 Call Center Fraud Report is Now Available

The authoritative industry report on Call Center fraud is now available with alarming empirical evidence and actionable insights.

DOWNLOAD NOW

2016 Call Center Fraud Report

Do you know who’s really calling?

Pindrop is a true multi-factor solution which looks beyond the call audio. With Pindrop you can separate fraudulent calls from your real customers.

Safe caller
Fraudulent caller

The PhoneprintTM

Pindrop’s patented phoneprinting technology is at the heart of Pindrop’s solutions. Phoneprinting analyzes 147 unique characteristics of a call to create a unique audio “fingerprint.”

The phoneprint reveals:

  • CALL TYPE

    Is the caller using a cell, landline, or VoIP phone?

  • GEO-LOCATION

    Where is the call really coming from?

  • UNIQUE PHONE

    Has the caller been seen before?

LEARN MORE

We’ve analyzed over

360,450,197

calls with our patented phoneprinting technology and stopped millions of dollars in fraud loss all while reducing call handle time and improving customer experience

How it works

Pindrop integrates easily with your current infrastructure.

Protect the phone channel

Increase security, reduce call handle time and improve customer experience

Call Center
  • Reduce call time
  • Reduce customer Level of Effort
  • Increase accuracy of authentication
CISO / CRO / Fraud
  • Significant loss reduction
  • Case management & forensics
  • Breach control prior to loss
Customer Experience
  • Superior customer experience
  • Reduced reputational risk
  • Reduced overall cost