Fraud Outsmarted

You can’t outsmart fraudsters if you don’t know how they think and behave. Staying up to date on new tactics is one part of equation. We have mastered outsmarting fraud and have the winning formula.

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Increase Fraud IQ

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Protecting the IVR

Empower Agents

Reduce Fraud Loss

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Closed Data Breach

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Improved Bottom Line

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60%

of online fraud starts in the IVR.

Simplify the complexity of fraud prevention by learning more about our equation to Outsmart Fraud in our free infographic.

The Fraud Outsmarted Equation
We've gone to the drawing board and outlined our recommendations for outsmarting fraud.

Increase Fraud IQ

You can’t outsmart fraudsters if you don’t know how they think and behave. A core component of preventing fraud is increasing your fraud intelligence, educating your customers and staying up to date on new tactics.

Think like a fraudster

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Learn the tactics

The IVR is a great tool for consumers and businesses but all too often becomes a resource fraudsters use to perform reconnaissance. In order to keep the benefits of self-service, you need to secure the IVR environment. This starts by understanding what is happening in the IVR and taking actions to assess risk at the call and account level.

Protecting the IVR

Watch Video

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Learn More

Empower Agents

Learn How

Only 1 in 700 calls is fraudulent. This makes the job of identifying fraudulent calls an unfair game for customer service agents whose real job is to provide excellent customer service quickly and efficiently. By giving agents tools to identify fraud and take action, we can level the playing field.

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Reduce Fraud Loss

Get the Details

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Recognizing that fraud doesn’t happen in one place allows for an omni-channel fraud prevention approach. Armed with the right tools, knowledge, and predictive analytics, this comprehensive perspective leads to a reduction in fraud loss. These combined efforts help to save over 80% of phone channel fraud and reduce fraud loss in channels that previously went undetected.

Closed Data Breach

Learn the Tactics

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An unmonitored IVR allows for fraudsters to perform reconnaissance,  therefore creating tiny data breaches with each successful task they perform.  The data extracted in the IVR will be used across channels to defraud the company. By leveraging your IVR data and using a sophisticated AI technology, you close the door on malevolent access and restore a safe self-service experience.

Improved Bottom Line

Each compromised account costs your company 16 hours of work. Increasing the capacity of your contact center and optimizing operations without adding additional headcount reduces fraud related costs across the business; improving your bottom line.