• Examine the consequences from a business and consumer perspective of falling behind on voice security in the conversational economy. 

• Examine the security risks introduced by voice technologies as well as the impact of poor security to businesses and consumers. 

• Examine current voice fraud rates across industries and provide an update about the latest voice fraud tactics used by criminals.

• Provide guidance to businesses looking to improve customer service without sacrificing voice security.

•Outline the consequences of poor customer service related to voice security for both businesses and consumers.

Learn How Fraud is Impacting the Marketplace And How Your Customer Service Department May Be Affected.

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At As call centers continue to evolve, the Internet of Things (IoT) is quickly emerging and changing the way we interact with technology. This shift to voice is requiring a massive rethink about how to handle security. Pindrop is leading the way toward a quickly emerging future of secure, trusted, and convenient voice interactions. 

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This report will give you a comprehensive review of fraud in the marketplace today, the future of voice, and how your customer service channels may be impacted.

FRAUD AFFECTING YOUR ORGANIZATION?

This Voice Intelligence Report will:

Fraud rates in call centers have skyrocketed over the past few years, and we reached another peak in 2018. The 2018 fraud rate is 1 in 685, remaining at the top of a five-year peak.

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