Detect and Stop Fraud In Your Call Centers
Pindrop Security’s Fraud Detection System (FDS) identifies call spoofing and other attempts to defraud financial institutions by providing a highly accurate call risk score. It verifies location and call type and matches it against Caller ID or ANI data to identify spoofing. It also creates a unique phoneprintTM for the caller and compares the phoneprint to our database of known fraud rings and repeat fraudsters regardless of the real or spoofed number they are using.
What Does FDS Provide?
- Call analysis technology that can determine the actual location and device type used by a caller and compare it to Caller ID or ANI information to determine spoofing and fraud.
- Unique Phoneprint that allows you to match the caller to other fraud attempts and examine their fraud history.
- Non-intrusive validation of customers through transparent location and device type verification.
How Do Financial Institutions Use FDS?
With Caller-ID and ANI completely compromised, there has been no technological solution that could contribute to anti-fraud efforts for phone calls. The problem has been solely addressed by knowledge-based authentication practices, making the call center the last line of defense against fraud.
FDS is used by call centers, automated systems, fraud investigation and incident response teams to quickly evaluate callers as part of their anti-fraud and transaction approval processes. FDS allows financial institutions to reduce the burden of proving identity on their customers while improving their prevention of fraud through identification of deception techniques such as call spoofing.
How Accurate Is The Pindrop Technology?
Pindrop’s Fraud Detection System is based on audio analysis technology. Every call is broken down and analyzed for over 150 (and growing) characteristics to form a unique phone “fingerprint” for the call. With over 90% accuracy, FDS is able to determine the location of the caller and the type of device being used to originate the call (VoIP, Cell, Land) – even the network type for VoIP calls (Skype, etc.).
While this information alone is enough to determine fraud, we go further by then matching the phone print to our database of fraud rings and repeat fraudsters. Typically, a fraudster will have a large number of phone numbers and will have targeted many institutions. This information is made available through the FDS as well, to assist fraud and incident response teams.
How do I deploy the Fraud Detection System?
FDS is deployed in your environment as a 1U appliance. It connects to your call recording store. FDS needs approximately 15 seconds of audio to analyze and match a call.
Fraud Detection System Product Components
Inbound Call Monitoring
The Fraud Detection System can be used to monitor inbound calls in a variety of ways. The most common and most easy to deploy method is monitoring recorded calls. This allows FDS to provide fraud scores to fraud teams within minutes of call completion, well before a critical transaction can occur, all while seamlessly and easily integrating with financial institutions current environments.
The FDS Interface
FDS provides an easy-to-use interface which allows extensive analysis of overall phone fraud in your environment including:
- Volume and intensity of attacks and attackers
- Key indicators of attacks
- User, administrator, and organization specific configurations and access
- Review support tickets and feature requests
- Web-based interface
- Alerting via email and SNMP
- Administrator and User management