for Business Interactions

Security, Identity and Intelligence for the Contact Center and Beyond

Helping businesses to provide the optimal customer experience using voice with uncompromising security, maximum identity assurance, and actionable intelligence on suspicious activity based on data from multiple channels

What
Pindrop
Offers

Pindrop helps contact centers get more from their voice interactions. Pindrop provides security, identity, and intelligence on calls and IVR interactions to help quickly authenticate customers, protect against fraud attacks, and the needed intelligence to serve customers more efficiently.
Using AI and machine learning technology we provide intelligence so next generation contact centers can automate critical routine tasks like identity verification and fraud detection. With the help of our industry experts, we create the technology that incorporates the latest risk analysis, voice, fraud detection, identity verification and authentication best practices.

Security

Protection for the Contact Center, IVR, and Customer Accounts against