Contact Centre Fraud – the facts about how fraud may be impacting your business.
In association with the CCMA and Martin Hill-Wilson.
Contact Centre fraud is not new, however with the increase in proactive, assisted and self-service it has now become the most vulnerable of all touchpoints. This threat becomes more complex as we migrate to omni-channel which provides choice for both customer and criminal. And it seems that every industry is at risk, whether fraudsters are extracting information from you to build customer profiles or directly attacking your business.
To RSVP, please complete the form below. You will be sent a confirmation email.
Join us for this half-day seminar where we will share the latest research on UK Contact Centre Fraud.
When: 21st June 2016 – 9.30am – 1.30pm including lunch
Where: St. Paul’s Cathedral, London, EC4M 8AD
Nearest tube: St. Paul’s